A career in Product Support
Our Product Support team members are crucial to our customer's success. They help our customers get the most out of their equipment by focusing on the tools and knowledge they need to succeed, providing unique support that requires deep understanding of the technology in question as well as user experience. These employees drive impact by collaborating with customers on the worksite, creating solutions at Caterpillar facilities, and working with dealers on capabilities to guarentee a superior customer service experience. They offer field technical support and fleet management to maximize machine performance, equip dealers with essential tools like parts and service information for diagnosing, maintaining, and repairing equipment, and deliver round-the-clock technical support.
Life at Caterpillar
Is Career Transitioning the New Normal?
After starting his career journey in engine validation and calibration, Chandru realized that true value lies not just in fixing problems for the customers, but in preventing them altogether.
Learn More
From Student Robotics to Caterpillar Engineering
From sponsoring a robotics team in college to offering mentorships, Caterpillar has played a critical role in guiding her journey in the field of STEM. Fast forward six years, Kaitlyn, an Engineering Intern is now working alongside Caterpillar engineers in the Telematics and Autonomy team in Peoria.
Learn More
BTS of Drew's career journey
After spending 20 years within Cat Financial, Drew S. took on a new opportunity with Caterpillar’s Construction Industries segment. What he found wasn’t just a new role, but a broader perspective on how we work together across the enterprise to help our customers succeed.
Learn More