Senior Digital Experience Consultant

Description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

This role will partner across CI, Cat Digital, analytics, and regional teams to identify customer and business needs, develop recommendations and business cases, align stakeholders, and initiate priority projects that improve the digital customer experience and support business growth. The role will primarily support CORE priorities while contributing to broader CI initiatives as needed.

What You Will Do (Job Duties)

• Identify opportunities to improve digital customer and dealer experiences based on CI priorities and customer needs.
• Explore and apply AI and emerging digital capabilities to improve customer experiences, uncover insights, and help solve business problems.
• Partner with analytics teams to use data and insights to evaluate opportunities and inform recommendations.
• Translate customer and business needs into a clear vision, recommended direction, and business case.
• Bring together CI, Digital, regional, and other business partners to shape solutions and build alignment.
• Initiate priority projects and transition execution to the appropriate Digital or regional teams.
• Explore and apply AI and emerging digital capabilities to improve customer experiences, uncover insights, and help solve business problems.

What You Will Have (Core Skills)

• Decision Making and Critical Thinking skills to evaluate opportunities, effectively prioritize, and recommend an appropriate course of action.
• Problem Solving and Strategic Thinking skills.
• Influencing skills to build alignment and move opportunities forward.
• Customer Focus, Relationship Management and Effective Communications skills.
• Project Management and organizational skills.

Top Candidates Will Have

• Experience in digital commerce, customer experience, or related commercial roles, working with customers, dealers, or field teams to understand needs and identify opportunities.
• Experience developing business cases and recommendations that turn ambiguous opportunities into actionable direction.
• Experience working across a matrixed organization and influencing stakeholders.

Additional Information

• The position is located in Peoria, IL or Irving, TX.
• This position requires onsite work when not traveling.
• Travel expectation is up to 10%.
• Relocation assistance is available for the right candidate.
• Visa sponsorship and ISE assistance is not available for this position.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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