Rental & Used Senior Operations Representative

Description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

In this role, you will lead and manage dealer relationships to market Caterpillar rental strategy, products, and services while building the rental capability that helps dealers grow their rental footprint and succeed in their markets. You will deploy proven tactics to support the dealers with growth and turn performance insights into measurable results for dealers and their customers.

What You Will Do (Job Duties)

• Apply a strong understanding of the business model, working within business process guidance to execute the strategy.

• Partner with dealers to design forecasts and sales, rental, and used equipment strategies, sharpen sales techniques, and support the rollout of new products.

• Conduct regular sales performance reviews with dealers and drive the implementation of corrective actions where needed.

• Lead the identification of selling opportunities, elevate customer satisfaction, and strengthen business relationships.

What You Will Have (Core Skills)

Customer Focus: Aligning business decisions with customer needs and satisfaction to create customized customer solutions.

Industry Knowledge: Understanding industry trends, directions, major issues, regulatory considerations, and trendsetters, and applying that insight to diverse situations.

Decision Making and Critical Thinking: Analyzing situations accurately and applying sound judgment, tools, and techniques to reach productive decisions.

Effective Communications: Share, receive, and interpret ideas, information, and needs clearly through the right communication tools and techniques.

Negotiating: Negotiating constructively and collaboratively with colleagues, vendors, and clients to reach successful outcomes.

Relationship Management: Establishing and maintaining healthy working relationships with dealers, customers, and peers.

Business Development: Exploring and developing new areas of business growth for the organization.

Value Selling: Selling products, technology, and services by demonstrating overall value and differentiating support offerings that address clearly understood customer needs.

Top Candidates Will Have

• Extensive experience building customer-focused solutions, selling on value, and managing long-term relationships

• Persuasive communication with audiences at every level

• Well-reasoned decision-making that improves results

• Working knowledge of the industry, negotiation, and business development

• A drive to uncover new opportunities for dealers and customers

Additional Information

• This position is located in Philadelphia, PA

• Relocation assistance is available

• Visa sponsorship and ISE assistance is not available

• Travel expectation in this role is 60%

• A company vehicle and cell phone stipend are available

• Caterpillar requires employees to work onsite when not traveling

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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