People Operations Partner

Description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The People Operations Partner provides foundational HR common services support across multiple groups within a larger technology-focused organization. Serves as a People Operations Partner responsible for coordinating routine HR processes, responding to common employee and manager questions, maintaining accurate HR information, supporting common-services workflows, and escalating more complex or sensitive matters to experienced HR partners or specialist resources. This role supports the same common services model as the People Operations Partner role, with a greater emphasis on execution, documentation, coordination, and guided problem solving.

What You Will Do:

• Supports common HR services across multiple supported groups by following established HR policies, processes, programs, and standard work.
• Serves as an initial HR support contact for routine employee and front-line manager questions, providing basic guidance and connecting stakeholders to appropriate resources.
• Receives, documents, and triages routine employee relations questions, workplace concerns, low-level conflict, and manager support needs, while escalating complaints, investigations, ethics hotline matters, and sensitive issues to the appropriate HR partner or specialist resource.
• Assists managers with standard performance management support by gathering information, preparing documentation templates, coordinating follow-up items, and supporting preparation for manager conversations under guidance from HR business partners or employee relations resources.
• Coordinates basic accommodation, leave, PTO, temporary remote, benefits, wellness, EEO, and I-9 process support by collecting information, tracking status, documenting actions, and engaging the appropriate specialist resources for compliance-sensitive decisions.
• Supports exits, terminations, onboarding, employee data updates, contractor-related follow-up, employee space planning inputs, and other common HR transactions by completing assigned steps in accordance with established processes and escalation protocols.
• Assists with employee mobility activities by coordinating paperwork, tracking relocation approvals, supporting Global Mobility handoffs, and helping maintain status updates for accompanying spouse, immigration, PERM, or regional alignment items.
• Supports HR business partners, centers of excellence, and common services team members with program deployment, policy updates, template completion, Employee Resource Group coordination, events, community service activities, offsites, and team-building logistics.
• Uses HR systems, dashboards, reporting tools, and basic data audits to update employee information, confirm transaction accuracy, track service activity, and prepare routine summaries for HR partners or leaders.
• Helps improve employee and manager experience by maintaining process documentation, completing recurring HR requests, identifying common questions, and supporting adoption of self-service tools and digital HR solutions.
• Maintains confidentiality, compliance, and professionalism while handling employee information, HR transactions, policy questions, mobility matters, and organizational data.

What You Will Have:

• Degree or equivalent experience desired
• HR Service Delivery: Basic knowledge of common services models, HR operations, service management practices, and customer-focused support methods; ability to complete routine HR support activities in accordance with established processes.
• Knowledge of Organization: Basic knowledge of the organization's vision, structure, culture, operating principles, values, and ways of working; ability to apply that understanding to routine HR support across multiple groups.
• Decision Making and Critical Thinking: Basic knowledge of decision-making concepts and analytical techniques; ability to gather information, recognize common issues, and escalate appropriately.
• Effective Communications: Basic understanding of effective communication concepts, tools, and techniques; ability to share HR information clearly and professionally with employees, managers, and HR partners.
• Interpersonal Relationships: Basic knowledge of techniques for working with a variety of individuals and groups in a constructive and collaborative manner; ability to build trust through responsiveness, follow-through, and sound judgment.
• Data Gathering and Reporting: Basic knowledge of tools, techniques, and processes for gathering, reviewing, and reporting HR data; ability to maintain accurate records and prepare routine summaries.
• Employee Relations Intake and Support: Basic knowledge of employee relations principles, policy interpretation, and escalation practices; ability to document and coordinate routine employee relations intake while maintaining confidentiality and appropriate judgment.

Additional Info:

• This position will be located in Irving, TX
• This role requires 5 days a week in office
• Domestic relocation is available for those who qualify
• Sponsorship is not available

What You Will Get:

• Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
• Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.
• All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

About Caterpillar –

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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