Technical Product Manager (Local Service)

Description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Service Technology Solutions Division is seeking a program manager to drive the continued development of Local Service solutions, specifically Local Service on Cat® AirConnect (also known as Portable ET).

Caterpillar and Cat® dealers provide customers with excellent technology offerings and premium service. Depending on the product configuration and service choices, Portable ET empowers them with a suite of capabilities including local wireless software updates, diagnostics, and service tests.

What You Will Do

• Ensure that the team is consistently receiving feedback from leadership, the business team, and customers to prioritize new features and improvements
• Negotiate team deliverable commitment versus NPI request
• Build strong relationships with peers in cross-functional teams
• Collaborate with NPI teams and shareholders to get Product Vision, Strategy and, Product Roadmap
• Serve as liaison between NPI Technical team and Delivery teams
• Work with NPI Tech leader to document features with detailed use cases, capabilities and functional requirements
• Work with product architects to break high-level requirements down into clear, achievable feature that drive customer value
• Apply Agile principles to slice feature for prioritizing work by value,
• Demonstrate feature deliverables to stakeholders
• Manage product backlogs for multiple development teams
• Coordinating with the businesses, sales, marketing, and platform groups to manage resources for each deliverable within the project.
• Overseeing project progress and costs; communicating status with stakeholders and participating in functional areas; addressing and resolving problems.
• Influencing project staffing; motivating and developing project team and team members.
• Communicating with customers and managing expectations; ensuring effective use of project controls and reporting mechanisms.

What You Will Have

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Teamwork: Knowledge of the necessity and value of teamwork; experience with; ability to work cooperatively towards shared goals and being supportive of others at all levels.
• Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
• Producing Results: Understanding the criticality of getting things done despite current circumstances and the ability to utilize assigned resources and leverage back-channel resources (individuals or teams) to achieve or exceed planned outcomes.

Top Candidates Will Have:

• Requires a degree in an accredited Electrical or Computer Engineering or Computer Science curriculum.
• Typically have 8-10 years of experience in embedded software systems.
• Extensive experience with electronic service tool development and wireless technologies.
• Working knowledge of mobile and modern web software development practices.

Additional Details:

• This position requires the candidate to work full-time at the Mossville, IL office.
• Domestic relocation assistance is available for this position.
• Visa sponsorship is NOT available with this position.
• #LI

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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