Senior Digital Operations & Insights Analyst

Who is CAT Digital? What do we do?

Big machines require big thinking. Are you looking for your next big challenge?

Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

Job Opportunity:

We are seeking talented individuals to join our team to help us grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join and support digital innovation for a global leader in heavy machinery!

What You Will Do:

As Senior Digital Operations & Insights Analyst you will be responsible for:

• Developing and delivering monthly or quarterly business reviews focused on performance insights and optimization opportunities.

• Managing day-to-day relationships and projects for a portfolio of 5–8 internal business partners.

• Analyzing support data to identify trends, root causes, and opportunities for process improvement.

• Collaboration with product teams to document and maintain support processes and procedures.

• Leading onboarding and hyper care activities for new support initiatives and digital programs.

• Managing steady-state support operations and continuous improvement efforts.

• Participating in quarterly planning and project roadmap discussions.

This position works directly with Slovakia based engineering leadership and Cat Digital IT in the US.

What You Will Have:

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions.

• Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

• Strong background in data analysis, support operations, or project management.

Top Candidates will also have:

• Experience supporting or analyzing digital products, with a strong focus on data-driven insights.

• Knowledge of Agile and/or Waterfall project management methodologies.

• Strong communication skills across cross-functional teams.

• Proven ability to document processes, requirements, and workflows.

• Experience using BI tools (e.g., Power BI) to measure KPIs and generate actionable recommendations.

• Ability to transform raw data into meaningful insights for decision-making.

• Basic technical aptitude for supporting and troubleshooting digital applications.

• Experience creating executive-ready presentations using PowerPoint.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, etc.)

What we offer:
At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like:

• 3500+ euros / month gross

• Performance related annual cash incentive

• Industry leading Pension plan

• 5 days of extra vacation above the legislative requirement

• Attractive Life insurance

• 1 Volunteering Day

• Multisport Card

Take the chance to apply now for this position at Cat Digital Slovakia branch!

Contract type:
Full-time

Place of work:

Kosice, Slovakia

Additional Information:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. ​