Quality Manager

Description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Quality Manager

Primary Location: Decatur, IL
Travel: Up to 10%
Relocation Assistance: Available
Visa Sponsorship: Not Available

Job Summary

As a Quality Manager, you will oversee the administration and continual improvement of Quality Management Systems (QMS) to ensure the quality and reliability of manufactured products.
You’ll lead quality strategies, audits, corrective actions, and a culture of continuous improvement, partnering closely with manufacturing, engineering, and operations leaders to solve complex quality challenges with data-driven decisions.

Key Responsibilities

• Develop and deploy quality assurance strategies, processes, guidelines, and control plans that ensure manufactured product quality and reliability.
• Recruit, develop, and lead quality team members to achieve organizational goals while building a continuous improvement culture.
• Ensure adherence to customer requirements and product/service specifications, driving customer satisfaction through disciplined quality execution.
• Lead internal quality audit readiness and execution and coordinate external on-site audits; identify deviations from standards and implement corrective actions.
• Drive change using data—review quality and manufacturing reports with quality assurance, production, management, and engineering teams to resolve issues at the root cause.
• Strengthen QMS effectiveness through governance, documentation discipline, and meaningful metrics that connect quality performance to operational outcomes.

Required Skills

• Quality Management System (QMS): Ability to operate within and continuously improve QMS processes, documentation, and quality metrics.
• Problem Solving: Strong root-cause thinking using fact-finding techniques and diagnostic tools; translate findings into corrective actions.
• Lean Manufacturing: Demonstrated ability to drive adoption of lean principles and coach others on lean measures and tools.
• Decision Making & Critical Thinking: Organize relevant data, clarify priorities, assess risks/benefits, and make informed decisions.
• Influencing & Relationship Management: Use active listening and persuasive communication to align cross-functional stakeholders and sustain strong working relationships.
• Planning & Organizing: Build structured action plans, manage competing priorities, and maintain momentum through disruptions.
• Education: Degree or equivalent experience desired.

Preferred Skills

• Experience leading internal and external audits in a manufacturing environment (e.g., ISO 9001 or comparable quality frameworks).
• Background in corrective and preventive action (CAPA), nonconformance management, and sustaining corrective action effectiveness.
• Familiarity with statistical process control (SPC), control plans, process capability, and data-based quality KPIs.
• Exposure to supplier quality, production quality, and cross-functional quality issue resolution with engineering/operations.
• Change leadership experience building high-performing teams and developing talent in frontline manufacturing settings.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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