Digital Product Owner - Salesforce

Description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition

Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.

Responsibilities

• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.

Must have Skills:

• The Product Owner will work within our large Salesforce ecosystem.
• Lead strategies for Sales Cloud and Experience cloud to optimize resource and performance.
• Drive new endeavours, maintain existing solutions and refactor technical debt.
• Salesforce Admin Certification would be having an Edge; Other certifications are good to have.
• Work within our team of Product Owners, Engineers, and Architects to help validate POCs, rolling out new solutions when needed
• Software Product Business Knowledge: Thorough understanding what the platform can do natively. Knowing the difference between a Flow, a Validation Rule, and a Custom Object allows you to guide developers and prevent "over-engineering.
• Effective Communications: Able to explain complex technical limitations to executives in terms of business risk and ROI, ensuring everyone is aligned on what can realistically be delivered.
• Provide detailed support on product inquiries through deep product knowledge and data-driven report creation. Communicate in-depth knowledge of the digital product to technical teams and business analysts.
• Collaborate and actively engage with digital product and program managers to manage the digital product.
• Strategically set the direction and priorities for the digital product. Own and drive the development timeline of the digital product roadmap and features.
• Drive improvements in the digital product quality, data quality and support.
• Address business questions and guide decision making while leveraging a fact-based, data focused approach.

Skill Descriptors

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

Level Working Knowledge:

• Analyses the value of a business and its functions through the value estimation of assets.
• Applies the prerequisites to a project before starting the business analysis process.
• Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.
• Documents the business case to justify the requirements of time and resources of a project.
• Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Level Extensive Experience:

• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Software Engineering: Knowledge of software engineering; ability to deliver new or enhanced fee-based software products.

Level Working Knowledge:

• Identifies considerations for product integration with multiple platforms and systems.

• Works with development or delivery of a software package or component.

• Describes phases, activities, deliverables and processes for a specific methodology.

• Works with structured documents for developing features, functions, plans and schedules.

• Describes software design practices, technologies, and considerations.

• Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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