Manager Sales & Operations Planning (Orders Supervisor)

Descripción

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Manager Sales & Operations Planning (Orders Supervisor) to join SGP-Orders & Logistics -Global Finance Services Division

.An Orders Supervisor position has arisen within the Order Fulfilment Department. The Order Fulfilment team is responsible for the management of prime product orders for Caterpillar dealers within Europe, Africa, or Middle East Region, from order entry through to shipment and delivery.

Based in Bangalore, India, the Orders Supervisor will manage Caterpillar prime product orders and related attachments received from assigned dealers on behalf of the Electric Power, Oil & Gas and Marine, Industrial business units within Power & Energy.

The preference for this role is to be based out of Bangalore – Caterpillar PSN

What you will do

• Lead a team of Account Specialists within Power & Energy.
• People Management including daily interaction and performance management.
• Execute KPI governance and maintain internal procedures and policies such as Order Guide, SOX and Trade Compliance requirements.
• Develop improved policies and procedures to strengthen compliance initiatives.
• Oversees order fulfilment queries. Maintaining a good level of customer satisfaction and good communication.
• Order follow-up; entry-build-delivery-invoice and maintain communication liaison between factory, divisional work team, and customer.
• Ensure orders are processed within company guidelines, policies, and procedures of assigned territories.
• Follow up with factories, shipping arrangements in close cooperation with Trade Lane team, forwarders, issuance of shipping documentation, certification, handling letters of credit and invoicing.
• Having an understanding or knowledge of various terms and procedures related to prime product export documentation and invoicing.
• Could also be assigned to administer any of the supporting processes used within the Orders group such as finished goods stock processes, insurance claims, website updates, department documentation and reports.
• Maintain a working knowledge of all on-line prime product sales related systems used for processing dealer orders, reporting sales, shipping, and collection (EOMP, SAP).
• Maintain good ongoing communications and relations with dealers and handling their enquiries in an expedient and accurate way.
• Liaise and work with management and other departments regarding new policy and procedure introduction relating to the Order Fulfilment Team.
• Travel to dealer premises to train new staff, introduce new processes, deliver presentations etc.
• Manage completion of team and own work assignments and coordinate with others in the team environment to meet rigid completion dates for proposal responses.
• Manage regional specific activities where appropriate, e.g. approval of discounts, commercial invoice processing, supplemental invoices.
• Limited travel is required for this role (Less than 10%).

What you will have

• Knowledge of order processing systems (EOMP-SAP) and knowledge of various Caterpillar product line.
• Bachelor’s Degree level, with 3-5 years of job-related experience, e.g., Processing of Orders, Import/Export Procedures and Documentation, Shipping/Logistics, Managing Letters of Credit and Foreign Trade.
• Fluency (both written and verbal) in English Language.
• IT literacy is beneficial with special emphasis on Excel and Power BI.
• Organizational and record keeping skills.
• Interpersonal skills, Leadership skills and problem-solving ability.
• This position requires candidate to work a 5-day -a -week schedule in the office.

Skills desired:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
• Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:
• Describes qualities of effective and ineffective negotiations.
• Explains the basic concepts of negotiating.
• Accesses organizational policies and practices for negotiating.
• Utilizes techniques for establishing rapport and building trust.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem-solving techniques used in own area.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding:
• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Level Basic Understanding:
• Identifies project management tools and requirements within own function.
• Describes the key objectives, phases and deliverables of a current project.
• Explains the concepts of phase, activity, task, and deliverable.
• Gives examples of critical paths in projects.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Level Basic Understanding:
• Presents product, technology or service costs and benefits in reaction to prospect or customer requests.
• Describes general concepts, practices and benefits of value-based versus product selling.
• Documents proposed product/service solutions to be presented to potential customers.
• Pursues additional 'value selling' education or training to enhance traditional sales practices.\

What you will get:

• Work Life Harmony
• Earned and medical leave.

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.