Senior Orders & Demand Consultant

Descripción

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Senior Orders & Demand Consultant is a dealer‑facing, tactical role supporting the Sales & Operations Planning (S&OP) process across Eastern U.S. dealer regions. Working directly with dealers to support the planning and ordering of machines, you will serve as a primary point of contact for questions, issue resolution, and ongoing planning support.

In this role you will partner closely with dealers and internal teams to improve forecast accuracy, order quality, and inventory outcomes, while driving consistent, data‑driven decision making. With strong visibility and active involvement in planning and ordering transformation, you will play a key part in improving availability, reducing volatility, and enhancing the dealer and customer experience.

What makes this role exciting:

As a Senior Orders & Demand Consultant, you play a critical part in ensuring dealers have what they need from a machine planning and ordering perspective, directly supporting customers and enabling strong business outcomes. The role is deeply connected to transformational initiatives underway in planning and ordering—work that is central to the growth of a customer‑backed organization. With high visibility, meaningful dealer impact, and significant positive change happening across S&OP and demand execution, this role offers the opportunity to influence how the business operates today while helping shape what comes next.

What you will do:

• Act as a primary dealer‑facing point of contact for planning, ordering, and issue resolution related to machine demand and orders across Eastern U.S. dealer regions.

• Support dealers with tactical planning and ordering of machines, ensuring alignment with demand plans and S&OP outputs.

• Lead monthly S&OP calls with dealers, bringing together North America dealers virtually to review demand, risks, priorities, and execution actions.

• Partner directly with dealers to improve forecast accuracy, order planning, and S&OP execution.

• Strengthen dealer planning cadence, governance, and adoption of standard planning and ordering processes.

• Identify and proactively address issues and risks related to forecast, ordering, or inventory performance, acting with urgency to mitigate impact.

• Coordinate cross‑functional partners to align demand, supply, and sales plans across Product Groups, Supply Chain, and Logistics.

• Support initiatives such as Auto‑Replenish Inventory Management (AIM), dealer on‑the‑ground inventory programs, and S&OP work tools to improve availability and inventory optimization.

• Perform data analysis to identify trends, risks, and improvement opportunities in planning, ordering, and inventory outcomes.

• Capture dealer feedback and translate insights into immediate corrective actions and longer‑term process improvements.

• Train and guide dealers and internal teams on best practices in planning, ordering, and inventory management.

• Drive behavioral change toward consistent, customer‑backed, data‑driven decision making.

What skills you have:

• Customer Focus: Keep customer back mindset when developing improvements during the dealer planning and ordering processes

• Effective Communications: Communicates clearly and concisely across dealers, internal partners, and leadership.

• Relationship Management: Ability to build and maintain strong working relationships with partners, dealers, and peers.

• Project Management: Skill in planning, organizing, monitoring, and controlling projects to use resources efficiently.

• Negotiating: Expertise in negotiating within and outside the organization in a collaborative way.

• Decision Making & Critical Thinking: Analyzes data and complex situations to make informed, sound decisions.

Top candidates will also:

Exhibit the following behaviors and capabilities:

• Open and Direct Communication: Demonstrates strong communication skills by actively listening for understanding, providing direct feedback and interpreting ideas, information, and requirements across various audiences.

• Act with Urgency: Ability to quickly recognize, address, and manage organizational, operational, or process challenges.

• Think Differently: Knowledge of how to analyze situations and make productive decisions using informed judgment and challenge the status quo.

• Accelerate Early Wins: Identifies opportunities to add value for customers, implements solutions, and communicates early successes to build credibility and engagement.

Additional experience that will set candidates apart:

• Ability to consider both enterprise and dealer/customer perspectives within processes, problem solving, and risk mitigation opportunities.

• Prior experience with dealers and/or customers

• Ability to simplify complex issues into actionable recommendations for partners and dealers.

• Confidence in leading dealer‑focused meetings, S&OP discussions, and workshops that drive decision-making.

• Communicate clearly and concisely, building trust through transparency and follow-through with dealers, peers, and executive leadership (VP/SVP).

• Familiarity with machine and dealer S&OP processes.

Additional Information:

• Primary Work Location: This role is based in Peoria, IL and requires the ability to work in-office five days per week.

• Relocation: Domestic relocation assistance is available.

• Travel: This role will require 10-15% travel.

• Sponsorship: Visa sponsorship, international assignments, and payroll transfers are not available for this role.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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