Descripción
Career Area:
SalesJob Description:
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Important Information:
Dear candidates, please submit your application in English language. Otherwise, your CV’s might not be considered for this recruitment process.
Job Description:
As a Technical Sales Representative within Caterpillar Technology MineStar Solutions, you will be responsible for achieving sales, working in conjunction with Cat Dealers and partners, as well as through direct interaction with the surface and underground mining customers. As the Regional Representative, you will be responsible for generating, developing, quoting, negotiating and closing sales of the MineStar Solutions portfolio of products and services.
You will also be accountable for developing and maintaining strong relationships with Cat Dealers in your assigned territory, whilst achieving high degrees of customer satisfaction.
You will provide Voice of Customer (VOC) and Voice of Dealer (VOD) to other Mining Technology teams, including product certification, development, support, deployment, and application consulting teams.
You will also be responsible for analyzing the territory market opportunities and trends to assist in the development of the annual business plan, dealer growth & development plans, new markets development and marketing plans. You will work together with commercial support and product teams to develop commercial offers and programs. Additionally, you may be involved in trade and customer association events as well as other activities to assist in the execution of the product strategy.
To be successful, the Technical Sales Representative will understand the value drivers for mining customers – for a variety of both with a particular focus on underground and surface mining applications – as well as profit streams throughout the customer and product/services lifecycle.
Job Duties:
Own and grow the assigned mining territory by managing dealer and key customer relationships, achieving the annual operating plan, and strengthening customer loyalty and satisfaction.
Drive business development through new market analysis, competitive and industry trend monitoring, product certifications, and execution of commercial programs and campaigns, including technology upgrades.
Develop and enable the dealer network by executing dealer development activities, delivering training and application support, and supporting customer/dealer events.
Provide accurate sales forecasting and performance reporting using Salesforce CRM, including participation in monthly forecast reviews and variance management within approved budgets.
Serve as the Voice of Customer and Voice of Dealer, collaborating with Mining Technology and Marketing teams to inform product solutions, certifications, and go‑to‑market strategies.
Represent the business externally by establishing trade association relationships, acting as a key liaison where needed, and ensuring projects follow established policies, guidelines, and performance objectives.
Key Skills For Your Successful Assignment:
Customer Focus: Extensive knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry Knowledge: Working knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Extensive knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Extensive knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Working knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Extensive knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development: Working knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
Value Selling: Extensive knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Basic Qualifications:
A college or university degree in marketing, business, finance, information systems, or engineering or equivalent experience.
7 plus years of experience in commercial, marketing, operational technology, information technology – related to mining industry.
Top Candidate qualifications:
Self-starter, sound commercial and business judgment, analytical skills, leadership skills, and communication skills.
Dealer/Channel management experience.
Business development experience (new markets).
Project development experience.
A well-developed perspective/understanding of mining customers' business needs.
Understanding of Caterpillar Dealer organization, competitive merchandising programs, and mining operational value drivers.
Ability to work independently in the field in a fast-paced environment.
Additional information:
The location for this position is Almaty, Kazakhstan
This position will require up to 50% travel both domestically and internationally
RTO: working requirement of 5 days a week in the office.
Posting Dates:
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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