Japan Future Talent (JFT)

Descripción

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are looking for motivated and adaptable professionals who are eager to learn our business, work closely with customers and dealers, and build a long-term career with Caterpillar Financial in Japan to be part of the Caterpillar Financial Future Talent (JFT) Program. The ideal candidates are curious, commercially minded, and comfortable working across different functions and assignments. They bring strong analytical thinking, attention to detail, effective communication skills, and the confidence to build relationships in a customer-facing environment. Fluency in customer-facing and business Japanese communication is essential, together with at least conversational English skills to support collaboration across a global organization.

Objective

The Caterpillar Financial Japan Future Talent (JFT) Program is a development program for applicants between 3-10 years of experience, that provides exposure to different areas of our core business. Participants receive a high degree of management focus and deliberate assignment placement during the program.

This program is designed for ambitious early-career professionals who are ready to accelerate their development, broaden their business perspective, and build a meaningful career with Caterpillar Financial. Through hands-on rotational assignments, leadership development opportunities, and direct engagement with customers and dealers, participants will gain the experience, confidence, and network needed to transition into a field sales role after completing the program. High-performing participants who demonstrate strong leadership potential may also have the opportunity to grow into leadership roles as their careers progress.

Program Structure

Program participants will partake in up to three rotational developments, each between 18 to 24 months. Total program duration will be between 4 to 6 years, depending on participant readiness. The assignments can be in customer-facing, origination, credit, and specialty roles. These assignments include but are not limited to: Credit, Customer Accounts/Relations, Sales Support.

What to expect during this rotation program:

• Up to three rotational assignments throughout our core business
• Gain an understanding of multiple Cat Financial business units
• High visibility with senior leadership
• Leadership development courses
• Formal mentorship programs
• Leadership, networking, and volunteer opportunities
• Upon program completion, participants begin managing their own careers

Possible role rotation* in program:

• Credit Analyst – you will evaluate customer creditworthiness and financial risk by analysing financial information and credit history to support lending decisions, manage portfolio risk, and protect business profitability.
• Customer Services Representative – you will provide frontline customer support by managing customer inquiries, resolving issues, coordinating services, and maintaining customer relationships to ensure a high-quality customer experience
• Sales Support Representative – you will support sales growth by providing customer, dealer, and contract support, maintaining customer relationships, and identifying opportunities to expand the use of company products and services.
• Customer Account Specialist: you will manage a portfolio of customer accounts by monitoring receivables, securing payment commitments, resolving delinquency issues, and supporting healthy customer financial relationships

*this list is not exhaustive and rotations and timing are subject to vary based on the needs of the business.

After the Program

Following successful completion of the program, participants will be well-positioned to take on a field sales role, such as Territory Manager or Associate Area Sales Operations Manager, working directly with Caterpillar dealers and customers to drive business growth, strengthen relationships, and deliver solutions that support customer success. This first post-program role provides an exciting opportunity to apply the experience gained through the rotations, build commercial capability, and continue developing toward future career growth within Caterpillar Financial.

• Territory Manager – you will serve as the key liaison between Caterpillar, dealers, and customers within an assigned territory. The role focuses on growing market share, identifying business opportunities, supporting product and service sales, and ensuring customer satisfaction while achieving business plan targets.

• Associate Area Sales Operations Manager – you will act as the primary commercial partner to dealers, helping them execute sales strategies, improve operational performance, increase market share, and drive profitable growth. The role combines sales leadership, dealer relationship management, forecasting, business planning, and operational support to ensure achievement of business objectives

Desired Skills

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Level Working Knowledge:

• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.

Level Working Knowledge:

• Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Basic Understanding:

• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Working Knowledge:

• Accurately gauges the impact and cost of errors, omissions, and oversights.
• Utilizes specific approaches and tools for checking and cross-checking outputs.
• Processes limited amounts of detailed information with good accuracy.
• Learns from mistakes and applies lessons learned.
• Develops and uses checklists to ensure that information goes out error-free.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Working Knowledge:

• Approaches a situation or problem by defining the problem or issue and determining its significance.
• Makes a systematic comparison of two or more alternative solutions.
• Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
• Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.
• Identifies the major forces, events, and people impacting and impacted by the situation at hand

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level Working Knowledge:

• Provides prompt and effective responses to client requests and interactions.
• Monitors client satisfaction levels on a regular basis.
• Alerts own team to problems in client satisfaction.
• Differentiates the roles and responsibilities in a business relationship.
• Works with clients to address critical issues and resolve major problems.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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