Site Execution Manager-Electric Power

Description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Role Definition

The Electric Power Key Accounts Site Execution Manager is a critical link between Caterpillar, Customers, and the servicing dealers, providing leadership and coordination throughout the generator lifecycle. During the initial project phase, this role will focus on site execution, installation, and commissioning, working closely with Customers and Caterpillar dealers to coordinate activities, resolve issues, manage priorities, and ensure successful commissioning and turnover. Strong project management skills and an understanding of the Caterpillar–dealer–customer relationship will be essential to driving execution across multiple stakeholders. Working closely with Aftersales Account Managers as sites transition into operation, the role will evolve toward aftermarket service and support, coordinating with dealers to ensure maintenance, product support, issue resolution, and service strategies are effectively executed. The overall objective is to provide a consistent Caterpillar interface from installation through the operating life of the generator sets.

What You Will Do

• Serve as a primary coordination point between Customers, Caterpillar, and Caterpillar dealers.
• Lead coordination of generator installation, commissioning, and site execution activities.
• Apply strong project management practices to manage priorities, dependencies, risks, issues, and execution across multiple stakeholders.
• Coordinate dealer and Caterpillar resources to support successful commissioning and customer turnover.
• Proactively identify and escalate site execution, product, or support issues that could impact project schedules or customer commitments.
• Maintain clear communication between the customer, dealers, and Caterpillar teams regarding site status, priorities, risks, and required actions.
• Facilitate the transition from commissioning and project execution into ongoing support.
• Coordinate with servicing dealers to execute planned maintenance, repairs, product updates, and other aftermarket activities.
• Anticipate future service requirements and coordinate demand planning for parts, service capacity, and technical support.

What You Will Have (Required Skills)

Customer Focus

• Demonstrates a strong commitment to understanding and addressing dealer and customer needs.
• Uses customer insights and feedback to identify opportunities for operational improvement.
• Aligns business objectives with customer expectations and service requirements.
• Maintains strong customer relationships through proactive communication and engagement.

Service Excellence

• Consistently delivers high-quality support and solutions to internal and external customers.
• Responds effectively to complex customer and dealer concerns.
• Demonstrates urgency, accountability, and professionalism when managing issues.
• Supports initiatives that improve overall customer satisfaction and operational performance.

Consulting

• Provides business and operational consulting support to dealers and stakeholders.
• Assists in defining project objectives, scope, deliverables, and expected outcomes.
• Communicates project status, risks, and recommendations effectively.
• Utilizes a consultative approach to identify opportunities and support operational improvements.

Effective Communication

• Communicates clearly and professionally with stakeholders at all organizational levels.
• Develops and delivers reports, presentations, and business recommendations.
• Provides constructive feedback and facilitates productive business discussions.
• Tailors communication style to meet the needs of varying audiences.

Problem Solving

• Leads efforts to identify, analyze, and resolve operational challenges.
• Utilizes structured methodologies to determine root causes and corrective actions.
• Develops alternative solutions and evaluates associated risks and benefits.
• Captures lessons learned and shares best practices to prevent recurring issues.
• Drives resolution of complex or high-impact operational concerns.

Relationship Management

• Establishes and maintains strong working relationships with dealers, customers, and internal business partners.
• Acts as a trusted advisor in supporting dealer performance and operational excellence.
• Monitors satisfaction levels and proactively addresses emerging concerns.
• Collaborates with stakeholders to resolve critical issues and strengthen long-term partnerships.

Will Put You Ahead

• Experience supporting dealer networks, parts and service operations, customer support, business operations, or performance improvement initiatives.
• Strong analytical skills with the ability to interpret operational data and performance metrics.
• Experience developing and implementing dealer or business improvement plans.
• Demonstrated ability to build credibility and influence stakeholders across multiple levels of an organization.
• Strong consulting, communication, and presentation skills.
• Experience leading projects, initiatives, or cross-functional operational improvements.
• Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Knowledge of Caterpillar dealer operations, heavy equipment, service operations, or related industries preferred.

Ideal Candidate Profile

The successful candidate will be a highly collaborative and customer-focused professional with the ability to analyze business performance, influence stakeholders, and drive operational improvements. They will possess strong consulting and problem-solving skills, thrive in a field-facing environment, and demonstrate the ability to deliver sustainable performance improvements to support customer expectations.

Additional Information

• Primary Location: Irving, TX
• Travel: Up to 25% travel
• Relocation is not available for this position
• Visa Sponsorship is not available for this position

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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