Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
IT IS YOUR TIME!
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.
Important:
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The Fleet Monitoring Center (FMC) Supervisor leads the Latam FMC team, overseeing the proactive monitoring of connected customer equipment using telematics, SOS, inspection, and service history data. The role is responsible for transforming machine data into actionable recommendations that improve customer uptime, productivity, reliability, and total cost of ownership.
As the local leader of the FMC operation in Latam, this position supports Caterpillar's Customer Solutions strategy while ensuring compliance with data residency requirements. The role drives operational excellence, customer value delivery, and team development.
Key Responsibilities
Lead and develop a team of Fleet Monitoring Analysts to deliver proactive fleet monitoring services.
Oversee machine health monitoring and provide recommendations to prevent equipment failures and improve performance.
Establish service standards and ensure timely response to customer and dealer needs.
Serve as the escalation point for complex machine health, reliability, and fleet performance issues.
Partner with customers, dealers, and internal teams to improve equipment uptime and operational efficiency.
Drive data-driven decision making through analysis of telematics, inspection, SOS, and service history data.
Identify opportunities for process improvements and enhanced customer value.
Ensure compliance with data governance and operational requirements within China.
Foster a culture of customer focus, technical excellence, continuous improvement, and teamwork.
Skills you have
Customer Focus
Service Excellence
Data Gathering & Analysis
Problem Solving
Relationship Management
Effective Communication
Technical Excellence
Team Leadership and Coaching
Basic requirements
Education: Bachelor's degree in Engineering, Technology, Data Analytics, or related field.
Language: Pre-advanced level of English and Spanish
Experience: Knowledge of Caterpillar equipment, VisionLink, Product Link, or related digital solutions and experience leading technical support or remote monitoring teams.
Top candidates will also have
Experience in fleet monitoring, telematics, condition monitoring, reliability engineering, or product support.
Strong analytical and customer-facing experience.
#LI
Posting Dates:
September 21, 2026 - October 4, 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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