Service Technician

Description

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

MWM offers energy solutions based on high-performance gas engines, used in highly efficient combined heat and power (CHP) plants for decentralized energy generation. Our customized cogeneration power plants and integrated solutions support our customers in making their energy supply efficient, flexible, and future-proof. In 1871, Carl Benz laid the basis for MWM by founding the “Mechanical Workshop“ in Mannheim. Today, the MWM brand is part of Caterpillar Energy Solutions and combines more than 150 years of experience in the development and optimization of gas engines and generator sets for natural gas, biogas, and other special gases.

MWM currently has an opportunity for a Service Technician based in Indonesia. Reporting to the Service Area Manager, this role performs installation and maintenance of equipment while ensuring safety and performance standards.

What You Will Do: ​

Equipment Inspection and Diagnosis:

1. Visual Inspection

• Conduct a thorough visual inspection of the exterior of the gas internal combustion engine generator set, including the casing, piping, valves, and connectors.

• Examine the identification and labels on the equipment to ensure they are intact and legible, including equipment nameplates and operational instruction labels.

2. Performance Parameter Monitoring

• Utilize professional testing instruments, such as multimeters, oscilloscopes, and pressure sensors, to monitor key performance parameters of the generator set in real-time.

• Analyze the operational data records of the generator set, such as running time, start-stop frequency, and fault alarm records, to assess the equipment's operational status trends and predict potential faults.

3. Fault Diagnosis

• Use professional knowledge and experience to accurately diagnose equipment faults.

• Employ fault tree analysis and other methods to delve into complex faults.

Repair Work:

1. Mechanical Component Repair

• Inspect and repair mechanical components of the gas internal combustion engine, such as the crankshaft, connecting rods, and pistons.

2. Electrical System Repair

• Examine electrical components of the generator set, such as the generator, starter motor, and control cabinet.

• Repair or replace damaged electrical wiring, including wires, cables, and connectors.

3. Gas System Repair

• Clean or replace gas filters to ensure the cleanliness of the gas supply.

• Maintain the gas pressure regulating device to ensure the gas pressure remains within the appropriate range. Regularly check the sensitivity and accuracy of the regulating device, and calibrate or replace it if necessary.

Maintenance Work:

1. Cleaning Maintenance

• Regularly clean the gas internal combustion engine generator set, removing dust, oil stains, and debris from the surface.

• Clean the cooling system of the equipment, including the coolant tank, radiator, and cooling fan.

2. Lubrication Maintenance

• In accordance with the equipment manual, regularly change the lubricating oil and grease. Inspect the quality of the lubricating oil, such as its color and viscosity.

• Lubricate the lubrication points of the equipment, such as bearings and gears.

3. Preventive Maintenance

• Develop a preventive maintenance schedule based on the equipment's operating hours and usage. Regularly update the control system software and optimize parameters to improve the equipment's operational efficiency and reliability.

Field Service and Communication:

1. Field Service Response

• Respond promptly to equipment failure reports and arrive at the site in a timely manner. Before arriving, preliminarily assess the potential issues based on the failure report and prepare the necessary repair tools and spare parts.

• Adhere to safety operating procedures to ensure the safety of oneself and others.

2. Customer Communication

• Maintain good communication with customers to understand the equipment's usage and their requirements. Explain the causes of equipment faults, repair and maintenance plans, and costs to the customers.

• Collect customer feedback on equipment operation and repair and maintenance services. Timely improve work methods and service quality based on the feedback. Provide personalized repair and maintenance service suggestions according to the customer's special needs.

What You Have:

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Anticipates customers' needs and satisfies them proactively.

• Resolves complex customer complaints or problems.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Assesses and validates decision options and points and predicts their potential impact.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Develops successful resolutions to critical or wide-impact problems.

Preventive Maintenance: Knowledge of hardware systems and its functioning; ability to inspect and correct errors with hardware systems and applying measures proactively to ensure stable functioning.

• Designs procedures for preventive measures to help improve efficiency and effectiveness.

• Monitors preventive maintenance system operations and advises on adjustments needed for the system.

• Coordinates resources for maintenance, repair and overhaul of plant equipment.

Mechanical/Machinery: Knowledge of machines and tools; ability to use knowledge of machinery or mechanical objects including their designs, uses, repair, and maintenance.

• Identifies complex problems and reviews related information regarding use, operation, maintenance and repair of equipment/machines to develop, evaluate and implement solutions.

• Overhauls and tests complex machines or equipment to ensure operating efficiency.

5S Housekeeping: Knowledge of 5S Housekeeping concepts; ability to design, implement and sustain 5S housekeeping strategies to ensure standardization of workplace operations.

• Champions 5S as part of the bigger picture of establishing good manufacturing practices along with other elements of LEAN, or Just in Time, or World Class.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.

• Establishes best practices for distinguishing mechanical, electronic or systems problems.

Environmental Health and Safety (EHS) Policy Compliance: Knowledge of Environmental Health and Safety (EHS) policies; ability to implement EHS policies to ensure that provided products and services are safe for people and the environment and in compliance with legal requirements and standards.

• Uses safety or personal protective equipment, e.g. safety boots and protective eyewear.

• Completes incident report forms after detecting risks or hazards in the workplace.

Others:

• Background in Mechanical and/or Electrical Engineering

• Certifications such as Gas Handling, Electrical Safety or engine repair & maintenance preferred

Additional Info: ​

• This role requires travelling up to 75% of the time.

• This position requires working onsite five days a week.

• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Indonesia which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.