Product Service Engineer

Beschreibung

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here, we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don’t forget to include a resumé in English in your profile in Workday.

- Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website, as it will reflect any updates to your status.

Job Summary

This position supports the service engineering function within Caterpillar BCP’s Compact and Small Wheel Loaders group. The role serves as the main product and technical support contact for the Caterpillar dealer network in South and Central America, helping address product issues, strengthen dealer capabilities, improve service delivery, and enhance the overall customer experience.

What You Will Do:

• Serve as the main technical and service contact for Caterpillar dealers in South and Central America, addressing product issues and representing customer and dealer needs;
• Manage product issues, priorities, technical data, root cause investigations, and containment actions with internal and external stakeholders;
• Improve product repairability, maintenance, and serviceability to strengthen dealer capabilities and service delivery;
• Support continuous product, process, and quality improvements, including service publications and programs;
• Gather Voice of the Customer insights to influence new product requirements and early-phase decisions;
• Develop service documentation, manage service parts and field-follow activities, and support go-to-market plans, product launches, and post-launch hypercare.

What You Will Have:

Customer Focus: Understanding of customer needs and expectations, with the ability to prioritize them in business decisions, create tailored solutions, gather and act on feedback, and align organizational goals with customer expectations.

Technical Excellence: Knowledge of relevant technologies, processes, and techniques, with the ability to perform technical responsibilities effectively, solve routine challenges, remain current with technical and procedural developments, and assist others with technical issues.

Data Gathering and Analysis: Ability to objectively collect, assess, and synthesize information from different sources to support conclusions, decisions, and goals, while following applicable data collection and analysis processes.

Service Excellence and Relationship Management: Knowledge of customer service and relationship management practices, with the ability to meet or exceed customer needs and maintain effective working relationships.

Effective Communications: Strong written and verbal communication skills, with the ability to clearly communicate complex technical information across different organizational levels and collaborate with international teams working across multiple time zones.

Basic Requirements:

• Complete bachelor’s degree;
• Advanced English;
• Active professional registration (CREA);
• Experience providing product, technical, or service support to customers, dealers, or internal stakeholders;
• Experience managing product issues, gathering technical data, supporting root cause investigations, and coordinating containment actions;
• Experience communicating complex technical information clearly through strong written and verbal communication;
• Experience collaborating with international teams across different time zones.

Top Candidates Will Also Have:

• Fluent English;
• Expertise in electrical, electronic, mechanical, engine, or integrated systems;
• Experience developing service and maintenance documentation and troubleshooting procedures;
• Knowledge of building construction or off-highway equipment and applications.

Additional Information:

• Location: Campo Largo, Brazil;
• Travel: Approximately 15% to 25% domestic travel, with occasional international travel as required.

Note: This position requires the candidate to work on-site five days a week.

Some of the offered benefits*:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Transportation

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

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Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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