Product Adoption Consultant (PAC) - CAT AI Assistant

Beschreibung

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Who We Are
Cat® Digital is the digital and technology arm of Caterpillar Inc., connecting the physical and digital worlds to deliver industry-leading solutions for our customers and dealers. The Digital Adoption & Customer Success organization accelerates the adoption and usage of digital products, delivering measurable value to Cat Dealers and Customers, and driving a customer-centric approach through enhanced management and impact measurement.

The Product Adoption Consultant (PAC) – Cat AI Assistant is responsible for driving the go-to-market strategy, adoption, and business value of Cat AI Assistant across APD. As the regional AI expert, the role works closely with customers, dealers, and internal teams to identify high-impact AI use cases, deliver training and enablement programs, promote AI best practices, and gather feedback to improve the product. The position requires strong business acumen, customer focus, communication skills, and hands-on AI knowledge to translate AI capabilities into measurable business outcomes while championing AI adoption across the organization.

What You Will Do: ​

• Serve as the subject matter expert for Cat AI Assistant capabilities, use cases, roadmap, and business applications across Cat Digital Ecosystem.

• Lead go-to-market and adoption strategies for Cat AI Assistant across the APD region.

• Partner with DACS teams, dealers, and customers to identify and prioritize high-value AI use cases and adoption opportunities.

• Design and deliver demonstrations, onboarding, enablement, training, and change management programs that accelerate adoption and business value realization.

• Drive internal AI adoption within APD DACS through education, coaching, and best-practice sharing.

• Gather customer and dealer feedback, monitor adoption metrics and business outcomes, and communicate field insights to influence product enhancements and future capabilities.

• Collaborate with product owners and cross-functional stakeholders to align on product capabilities, launches, and adoption priorities.

• Develop scalable playbooks, best practices, success stories, and communication materials to support regional deployment and capability building.

What You Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in business decisions and the ability to leverage that information in creating customer-centric solutions.

• Anticipates customer needs and identifies opportunities to create value through AI solutions.

• Understands customer business processes and recommends practical AI applications that address operational challenges.

• Uses customer feedback and insights to refine adoption strategies and improve user experiences.

Products and Services: Knowledge of Caterpillar’s digital ecosystem and the ability to understand how Cat AI Assistant capabilities integrate across Cat applications and workflows.

• Maintains expertise in Cat AI Assistant capabilities, roadmap, and integration across Cat applications and workflows.

• Translates technical concepts and product capabilities into clear business applications.

• Continuously develops knowledge of AI technologies, use cases, and industry trends.

Technical Excellence: Knowledge of AI technologies and digital application methodologies and the ability to develop solutions to business challenges.

• Continuously develops knowledge of AI technologies and industry trends.

• Advises stakeholders on AI adoption and change management strategies, implementation approaches, and best practices.

• Applies analytical and problem-solving skills to address adoption challenges and improve user experiences.

• Acts as an AI thought leader within APD DACS by promoting innovation and identifying opportunities to improve internal productivity and customer outcomes.

• Demonstrates hands-on AI capability by designing, configuring, and experimenting with AI agents and workflows to solve business problems and improve productivity.

Decision Making and Critical Thinking: Knowledge of decision-making processes and analytical methodologies and the ability to evaluate information and recommend practical solutions.

Effective Communications: Knowledge of communication concepts, tools, and techniques and the ability to communicate effectively with diverse audiences.

• Communicates complex concepts in clear, business-relevant language tailored to the audience.

• Facilitates discussions and delivers messages that drive understanding, alignment, and action.

Negotiating: Knowledge of negotiation concepts and techniques and the ability to achieve mutually beneficial outcomes.

• Influences stakeholders and builds alignment on priorities, approaches, and desired outcomes.

• Uses business value and data-driven insights to support recommendations and decisions.

Relationship Management: Knowledge of relationship management techniques and the ability to establish and maintain productive partnerships.

• Builds trusted relationships with customers, dealers, and cross-functional stakeholders.

• Collaborates effectively across teams to achieve shared objectives and drive business outcomes.

Value Selling: Knowledge of value-selling principles and the ability to articulate business value and differentiated solutions based on customer needs.

• Connects AI capabilities to measurable improvements in productivity, efficiency, and decision-making.

• Articulates and demonstrates the business value of Cat AI Assistant through customer-specific use cases and outcomes.

Additional Information:

• Travel for this role is estimated at 40% within APD region.

• This position requires working onsite five days a week.

• Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.

• There is no relocation and no Visa sponsorship.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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