Product Application Consultant (PAC) – Cat AI Assistant

Beschreibung

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

As part of the newly created DACS Division, the Senior Product Adoption Consultant (PAC) – Cat AI Assistant serves as the subject matter expert for Cat® AI Assistant and leads its go-to-market, adoption, and value realization across Caterpillar’s digital ecosystem in the region.

This is a highly customer-facing and dealer-facing consultative role requiring strong business acumen and the ability to translate AI capabilities into practical solutions that improve productivity, decision-making, and digital engagement. The role also acts as an AI champion within the ADSD DACS team, driving internal AI adoption and capability development.

What You Will Do:

• Serve as the subject matter expert for Cat AI Assistant capabilities, use cases, product roadmap, and business applications across Cat Digital Ecosystem.
• Lead go-to-market and adoption strategies for Cat AI Assistant across the ADSD region.
• Partner with DACS teams, dealers, and customers to identify and prioritize high-value AI use cases and adoption opportunities.
• Design and deliver demonstrations, onboarding, enablement, training, and change management programs that accelerate adoption and business value realization.
• Drive internal AI adoption within DACS through education, coaching, and best-practice sharing.
• Gather customer and dealer feedback, monitor adoption metrics and business outcomes, and communicate field insights to influence product enhancements and future capabilities.
• Collaborate with product owners and cross-functional stakeholders to align on product capabilities, launches, and adoption priorities.
• Develop scalable playbooks, best practices, success stories, and communication materials to support regional deployment and capability building.

What You Will Have:

Customer Focus:

• Anticipates customer needs and identifies opportunities to create value through AI solutions.
• Understands customer business processes and recommends practical AI applications that address operational challenges.
• Uses customer feedback and insights to refine adoption strategies and improve user experiences.

Products and Services Knowledge:

• Maintains expertise in Cat AI Assistant capabilities, roadmap, and integration across Cat applications and workflows.
• Translates technical concepts and product capabilities into clear business applications.
• Continuously develops knowledge of AI technologies, use cases, and industry trends.

Effective Communications:

• Communicates complex concepts in clear, business-relevant language tailored to the audience.
• Facilitates discussions and delivers messages that drive understanding, alignment, and action.

Relationship Management:

• Builds trusted relationships with customers, dealers, and cross-functional stakeholders.
• Collaborates effectively across teams to achieve shared objectives and drive business outcomes.

Value Selling:

• Connects AI capabilities to measurable improvements in productivity, efficiency, and decision-making.

• Articulates and demonstrates the business value of Cat AI Assistant through customer-specific use cases and outcomes.

Technical Excellence:

• Knowledge of AI technologies and digital application methodologies and the ability to develop solutions to business challenges.
• Continuously develops knowledge of AI technologies and industry trends.
• Advises stakeholders on AI adoption and change management strategies, implementation approaches, and best practices.
• Applies analytical and problem-solving skills to address adoption challenges and improve user experiences.
• Acts as an AI thought leader within ADSD DACS by promoting innovation and identifying opportunities to improve internal productivity and customer outcomes.
• Demonstrates hands-on AI capability by designing, configuring, and experimenting with AI agents and workflows to solve business problems and improve productivity.

Decision Making and Critical Thinking:

• Knowledge of decision-making processes and analytical methodologies and the ability to evaluate information and recommend practical solutions.

Considerations For Top Candidates:

• Experience understanding business partner and customer processes, operational and digital challenges and the ability to identify solutions through AI to improve efficiency, performance and user experience
• Experience analyzing end-to-end workflows to identify pain points and drive simplification through AI innovation and scalable solutions

Additional Information:

• This position is required to be based in one of the following locations that include Chicago, IL Peoria, IL or Dallas, TX
• Required Travel: Up to 40% (Domestic)

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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