Learning Experience & Adoption Consultant

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

The Learning Experience & Adoption Consultant ensures dealers, instructors, administrators, and learners can easily discover, access, and use learning experiences across the Global Dealer Learning ecosystem. This position will lead experience strategy, journey improvement, communications, self-service, and adoption practices that increase satisfaction, platform utilization, and value realization.

Additional Information:

• Location: Peoria, IL (United States)
• Required Travel: Less than 15% (Domestic & International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

• Provides user support functions, including service technology user training, for company and/or dealer personnel globally.
• Define the learner and administrator experience strategy with a customer-back view of the end-to-end journey across platforms, pathways, and support channels.
• Develop and execute adoption plans for platform changes, new capabilities, and workflows.
• Establish feedback, satisfaction, usability, and adoption measures, and turn findings into recommendations for product, architecture, data, and integration teams.
• Map user journeys, identify friction, and prioritize improvements by removing the causes of recurring issues.

What You Have (Basic Requirements):

• Education Requirement: Bachelor’s degree

• Customer Focus: Knowledge of user-centered design and journey-mapping practices; ability to research user goals, contexts, tasks, pain points, and accessibility needs and use those insights to simplify learning discovery, access, navigation, and task completion.

• Data Gathering & Analysis: Knowledge of data-gathering and analysis methods; ability to synthesize feedback, usability evidence, support trends, satisfaction measures, and adoption data to prioritize improvements and evaluate outcomes objectively.

• Service Excellence: Knowledge of customer-success and scalable support practices; ability to meet user needs through clear guidance, in-product support, knowledge resources, and self-service experiences that improve satisfaction and sustained value.

• Consulting: Knowledge of consulting and change-management techniques; ability to assess stakeholder impacts, readiness, barriers, and risks and provide audience-specific guidance that moves users from awareness to sustained adoption.

• Effective Communications: Understanding of audience-centered communication practices; ability to create concise, role-based messages, job aids, FAQs, and enablement content aligned to user moments, workflows, product releases, and operational readiness.

• Problem Solving: Knowledge of structured problem-solving and journey-improvement methods; ability to identify friction across channels, platforms, and handoffs and prioritize solutions based on user value, business impact, evidence, effort, and risk.

• Relationship Management: Knowledge of customer-success and stakeholder-management techniques; ability to establish trust, clarify outcomes, roles, timing, feedback, and success measures, and influence cross-functional partners to resolve barriers with visible follow-through.

• Technical Excellence: Knowledge of learning technologies, user-experience methods, and adoption measurement; ability to validate platform and workflow changes through user feedback, usability evidence, testing, and outcome measures and translate findings into actionable recommendations.

Top Candidates Will Have:

• Customer-back / UI / UX mindset
• Learning Management System experience
• Bias for action and ownership
• Adoption & change leadership
• Passion for dealer training and learning

What You Will Get:

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

#LI

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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