Senior IT Business Partner – Distribution Operation

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

SPM Oil & Gas, a Caterpillar company, is seeking a Senior IT Business Partner – Distribution Operations to serve as the primary technology partner supporting distribution center operations and warehouse management capabilities. This role is embedded within the distribution center environment and works closely with Operations, Inventory Control, Shipping, Receiving, Planning, Customer Service, and Supply Chain teams to ensure technology solutions effectively enable business performance and operational excellence.

As the functional owner and business technology liaison for the Blue Yonder Warehouse Management System (WMS), the Senior IT Business Partner combines application leadership, business relationship management, process improvement, and project delivery responsibilities. The successful candidate will act as the bridge between business stakeholders, IT teams, software vendors, and system integrators to drive technology adoption, optimize warehouse operations, and deliver continuous business value.

What You Will Do:

Business Partnership & Engagement

• Serve as the primary IT contact for all warehouse and distribution center operations.
• Build strong relationships with business leaders, supervisors, and frontline users.
• Translate business requirements into technical solutions and system enhancements.
• Facilitate regular reviews of operational challenges, performance metrics, and improvement opportunities.
• Participate in daily, weekly, and monthly operational meetings.

Blue Yonder WMS Ownership

• Provide functional ownership and support for the Blue Yonder WMS platform.
• Manage system configuration, testing, validation, and deployment of enhancements.
• Coordinate with software vendors and support partners to resolve incidents and implement improvements.
• Ensure system stability, performance, and adherence to service-level expectations.
• Support warehouse process areas including:
  • Receiving
  • Put-away
  • Inventory Management
  • Cycle Counting
  • Wave Planning
  • Picking
  • Packing
  • Shipping
  • Returns Processing

Operational Support

• Serve as escalation point for WMS-related issues impacting distribution center operations.
• Coordinate issue resolution across internal IT teams and external vendors.
• Monitor application health, interfaces, and transactional performance.
• Conduct root cause analysis for recurring issues.
• Ensure business continuity plans are maintained and tested.

Continuous Improvement

• Identify opportunities to improve warehouse productivity, inventory accuracy, and operational efficiency.
• Lead process improvement initiatives leveraging WMS capabilities.
• Support automation and digital transformation projects.
• Develop business cases and prioritize enhancement requests.
• Analyze operational metrics and recommend process improvements.

Systems Integration

• Work closely with ERP, transportation, inventory, reporting, and automation teams.
• Support data integrations between Blue Yonder and other enterprise applications.
• Validate testing for system changes and upgrades.
• Participate in major projects, new site deployments, and facility expansions.

User Enablement & Training

• Develop and maintain training materials and standard operating procedures.
• Deliver end-user training and onboarding sessions.
• Promote best practices and system adoption across the distribution center.
• Act as a change champion during process and technology transformations.

Governance & Compliance

• Ensure appropriate security roles and controls are maintained.
• Support audit activities and compliance requirements.
• Maintain system documentation, process flows, and support procedures.
• Follow IT governance, cybersecurity, and change management standards.

What You Have:

• Bachelor's degree in Information Technology, Supply Chain, Business, Engineering, or related field.
• 5+ years of experience supporting Warehouse Management Systems.
• 3+ years of experience working with Blue Yonder WMS, JDA WMS, or similar warehouse platforms.
• Experience supporting distribution center or warehouse operations.
• Knowledge of inventory management and fulfillment processes.
• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Experience leading cross-functional projects and process improvement initiatives.

Top Candidates Will Also Have:

• Blue Yonder WMS implementation or administration experience.
• Experience with supply chain, ERP, and transportation systems.
• Knowledge of SQL, reporting, and analytics tools.
• Lean, Six Sigma, or continuous improvement experience.
• Project management experience.
• Experience supporting automated warehouse technologies and material handling systems.

Additional Info:

• The required location for this role is Fort Worth TX

About Caterpillar –

For more than a century, Caterpillar has helped build a better, more sustainable world. With 2025 sales and revenues of $67.6 billion, Caterpillar Inc. is shaping the future as the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Backed by one of the largest independent global dealer networks and financing services through Cat Financial, the company’s primary business segments: Power & Energy, Construction Industries and Resource Industries are solving customers’ toughest challenges through commercial excellence and advanced technology, driven by a highly skilled, dedicated global team. Learn more at www.caterpillar.com.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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