Team Lead - Parts Order Management

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team.

We are seeking a highly skilled Team Lead – Parts Order Analyst to support our Aftermarket Parts Distribution operations. This role is a techno-functional role and carries a high level of urgency and responsibility, with a strong focus on delivering timely, accurate, and effective solutions to dealer and customer issues. The successful candidate will perform complex analytical and problem-solving activities, addressing challenges that are more technical and strategic in nature rather than purely transactional.

Job responsibilities might vary, but could include

• Resolve complex dealer and customer issues quickly to minimize disruptions to order fulfillment and improve customer satisfaction.
• Serve as the primary technical escalation point for dealer-to-dealer inventory sharing program, addressing critical parts ordering, inventory availability, and system-related issues.
• Analyze recurring issues and drive root-cause resolution, implementing sustainable corrective actions to prevent future occurrences.
• Collaborate with cross-functional teams including Order Management, Business Leads, IT, Pricing, Claims & Returns, Warehousing, Packaging, Product Groups, and Dealers to deliver end-to-end solutions.
• Monitor performance metrics and operational trends to identify improvement opportunities, enhance service levels, and support data-driven decision making.
• Lead continuous improvement and system enhancement initiatives that streamline processes, improve operational efficiency, and elevate the dealer experience.
• Drive dealer onboarding, training, and enablement, ensuring successful adoption of inventory-sharing programs, ordering platforms, and business processes while maintaining supporting documentation and knowledge resources.
• Promote a customer back culture by managing stakeholder communications, mitigating customer-impacting risks, mentoring team members, and ensuring solutions align with dealer and customer success.

Parts Order Management Goals, but are not limited to:

• Deliver an exceptional dealer experience through rapid issue resolution and proactive support.
• Drive adoption and operational excellence within the Dealer-to-Dealer Inventory Sharing Program.
• Lead continuous improvement and system enhancements that simplify processes and improve customer outcomes.
• Leverage data, collaboration, and technical expertise to improve service levels, efficiency, and business performance.
• Others as determined with supervisor

Qualifications:

• Bachelor’s degree or 3-year Diploma with equivalent experience.
• 10+ years of experience in Supply Chain, Aftermarket Parts Distribution, Order Management, Inventory Management, or related fields.
• Proficiency in SAS, Power BI, Antares, and Snowflake, with strong data analytics and reporting capabilities.
• Proven experience in Lean, Six Sigma, and continuous improvement initiatives.
• Strong analytical, problem-solving, and root-cause analysis skills.
• Excellent communication and stakeholder management abilities with experience working across global teams.
• Knowledge of Caterpillar processes and systems, including Dealer Parts Inventory Sharing (DPIS), Parts Ordering, Backorder Management, Inventory Planning, and Dealer Support Operations, will be an added advantage

Additional Information:

• Should be willing to work in AP/EAME/US shifts
• This position requires no more than 5% travel

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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