Sr. Sales Support Specialist

Descrição

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Supports achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans. Govern machine price lists and ordering-rule changes to ensure accurate product configuration and a seamless order-to-delivery experience for dealers and customers

Responsibilities
• Consulting with the product groups, districts, and dealers in developing and implementing customer solutions designed to maximize product value and price.
• Conducting end-to-end execution of product configuration management by governing the change process of PAN and price list activities.
•Providing daily support to dealers and customers by addressing queries related to product offering strategy, regulatory compliance, product availability, and configuration selection.
• Serve as the process owner and lead continuous process improvements and change initiatives.

Skill Descriptors
Customer Focus:

• Knowledge of product value chain management and the ability to align business objectives with dealer and customer needs, making customer satisfaction a key consideration in business decision-making. Address dealer/customer ordering issues with a sense of urgency.

Chain Management :
• Understand product design concept and provide business advice based on dealer/customer voices during NPI phase.
• Have a solid knowledge on factory operation to understand the value change management from product design until production.
Perform governance and consult for price list change activities as the subject matter expert, and communicate regularly with product configuration team to ensure defect free ordering process.
• Lead cross-functional process improvement initiatives that enable data-driven business decisions and operational improvements in partnership with product groups, manufacturing facilities, and CSD

Decision Making and Critical Thinking:

• Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
• Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications:

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.

Relationship Management:

• Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding:
• Provides examples of the characteristics of effective business relationships.
• Identifies key business relationships in own organization.
• Describes the nature of a productive business relationship.
• Explains the benefits of building business partnerships.

Top Candidates Will Also Have

• Knowledge of engineering, manufacturing operation and/or supply chain management.
• Customer focus mindset and commercial understanding of business
• Prior experience with Product group, factory operation
• Problem solving skills to perform RCCA and provide solutions effectively.
• Nice to have AI experience to identify opportunities with diverse data sets

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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