Solutions Health Manager

Descrição

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

As Solutions Health Manager you will Works closely with the VP of Customer Solutions & Engagement (CS&E), CS&E leadership team, Cat Digital. divisional Caterpillar Growth Region Strategy Manager, Growth Regions communications team, and the Growth Region Sales Teams on strategy, solutions development, solutions implementation, solutions effectiveness, and other critical initiatives. You will ensure the effectiveness of strategy and solutions implementation, communication and project management.

Main Responsibilities

• Plan, coordinate, manage and execute the management of all projects identified as critical to CS&E.
• Network within the Cat Enterprise to understand and identify initiatives that will require CS&E action and focus.
• Work with the Growth Region communications team and leverage external resources to develop strategic communications for key events and meetings.
• Work closely with the Growth Region divisional strategy manager to ensure the needs of the Growth Region administrative team are met to maximize the effectiveness of the CS&E leadership team.
• Work closely with the Growth Region Sales Teams to capture key customer challenges and ensure CS&E works together to create and deploy solutions to those challenges.
• Work closely with Cat Digital and act as Growth Region representative on all Cat Digital led initiatives.
• Act as the champion for CS&E and the Growth Region within the Cat Enterprise.

Management of the CS&E leadership accountability structure:

• Develop the structure and calendar for leadership accountability and implement e.g. monthly leadership meetings, quarterly all staffs, leadership visits etc.
• Manage agendas for leadership meetings, including regular leadership meetings, quarterly All Employee Meetings and all strategy and business planning meetings (as needed).
• Ensure action items are recorded with follow up to ensure items are completed and communicated.

Management of the CS&E Strategy / Industry Trends:

• Document the overall strategy for CS&E in a format suitable for external communication.
• Ensure strategy documentation is kept up to date by working with CS&E and Growth Region leaders.
• Work with the leadership team to document key wins in strategy execution and provide updates to CS&E, Growth Regions, Core Regions, BCP, Rental and Cat Inc.
• Manage the flow of information on CS&E business and industry trends to Growth Region and Cat Inc leadership.
• Develop annual business planning documentation.
• Develop and share solutions health and effectiveness reporting and communications.

Required Competencies

• Strong public speaker with facilitation skills.
• Excellent networking and interpersonal skills.
• Adept in developing and presenting reports and data to senior leaders.
• The ability to communicate complex concepts clearly and persuasively across different audiences and varying level within the organization.
• Able to craft executive level communications.
• Highly confidential.
• Capability to work across a matrix organization structure.
• Able to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.
• Excellent analytical skills.
• Able to distil high level communication into meaningful context and actions.

Basic Requirements

• Experience within a consulting, project or change management role.
• Experience in construction, consulting, or finance industries.
• Bachelor’s degree or higher.

Preferred qualifications:

• This position requires up to 33% travel.

Skills You Will Have

• Global Perspective: Knowledge of issues, opportunities, and challenges for conducting business in the international marketplace; ability to apply global perspectives appropriately in a wide range of situations.
  
  Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
  
  Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
  
  Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  
  Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
  
  Visioning: Understanding of the value of articulating an intended business outcome and ability to create and communicates a vision of the organization that motivates others to superior performance.
  
  Stakeholder Management: Knowledge of stakeholder management techniques; ability to systematically identify stakeholders, analyze their needs and expectations, and implement various tasks to engage with them.
  
  Consulting Process & Tools: Knowledge of consulting process; ability to engage in planning sales, conducting research and analysis, finding solutions and preparing recommendations.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.