Electric Power Fleet Advisor (1st & 2nd Shift Openings)

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary
Join a team at the forefront of powering critical infrastructure. As a Prime Gas Fleet Advisor with EPD, you will help maximize the reliability and performance of power generation assets through real-time monitoring, operational analysis, and customer-focused problem solving. Working closely with Site Solutions Managers and customers, you'll play a key role in supporting fleet operations, mitigating risks, and delivering successful outcomes in a fast-paced, high-visibility environment.

What You Will Do

• Monitor fleet health, equipment performance, alarms, and operational data to help maximize reliability, availability, and customer outcomes.

• Utilize fleet monitoring tools and dashboards to maintain real-time visibility of fleet operations, identify emerging risks, and support proactive issue resolution.

• Partner closely with Site Solutions Managers to provide operational oversight, condition monitoring, and fleet performance recommendations that support customer success.

• Analyze fleet performance data, identify trends and root causes, and drive corrective actions to improve uptime, readiness, and overall fleet performance.

• Coordinate maintenance activities, inspections, and operational priorities with Caterpillar teams, dealers, customers, and other stakeholders.

• Support customer operations by responding to escalations, coordinating issue resolution, and assisting during critical events and outages.

• Prepare and communicate fleet performance updates, operational risks, and action plans while supporting governance reviews and shift handoffs.

• Maintain accurate operational records, monitor key performance indicators, and support continuous improvement efforts across fleet operations.

What You Will Have

• Customer Focus: Extensive experience and knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

  • Facilitates creation of the 'right' products and services to resolve customer business issues.

  • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

  • Advises others on creating customer focused environments in various scenarios.

  • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

  • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.

  • Communicates and models the criticality of customer focus as an organizational strategy.

• Data Gathering & Analysis: Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

  • Follows proper data gathering and analysis processes and policies.

  • Reports problems that arise in the data collection process.

  • Participates in gathering and analyzing an organization's data based on requirements.

  • Documents data from various sources and in various formats.

  • Utilizes basic data collection and evaluation tools and techniques.

• Service Excellence: Extensive experience and knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

  • Anticipates customers' needs and satisfies them proactively.

  • Resolves complex customer complaints or problems.

  • Teaches others how to deliver excellent customer service in a variety of settings.

  • Applies the concept of 'Moments of Truth' to customer service.

  • Participates in developing a variety of effective ways to deal with difficult customers.

  • Recovers from a service failure in a way that enhances customer's esteem of the organization.

• Decision Making and Critical Thinking: Working knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

  • Applies an assigned technique for critical thinking in a decision-making process.

  • Participates in documenting data, ideas, players, stakeholders, and processes.

  • Recognizes, clarifies, and prioritizes concerns.

  • Assists in assessing risks, benefits and consideration of alternatives.

• Effective Communications: Extensive experience and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

  • Reviews others' writing or presentations and provides feedback and coaching.

  • Adapts documents and presentations for the intended audience.

  • Demonstrates both empathy and assertiveness when communicating a need or defending a position.

  • Communicates well downward, upward, and outward.

  • Employs appropriate methods of persuasion when soliciting agreement.

  • Maintains focus on the topic at hand.

• Problem Solving: Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

  • Ensures capture of lessons to be learned from a problem-solving effort.

  • Organizes potential problem solvers and leads problem resolution efforts.

  • Uses varying problem-solving approaches and techniques as appropriate.

  • Contributes to standard practices for problem-solving approaches, tools, and processes.

  • Analyzes and synthesizes information and devises alternative resolution strategies.

  • Develops successful resolutions to critical or wide-impact problems.

Additional Requirements

• Experience in a customer-facing field, service, or operations role.

• Knowledge of gas engine operation and performance.

• Ability to maintain composure, exercise sound judgment, and navigate high-pressure situations effectively.

• Experience analyzing operational or equipment performance data to support decision-making.

• Strong communication and stakeholder management skills.

What Will Put You Ahead

• Experience supporting power generation, critical infrastructure, or mission-critical operations.

• Experience utilizing fleet management, remote monitoring, or condition monitoring systems.

• Proficiency with Microsoft Office Suite and the ability to quickly learn new digital tools and technologies.

• Knowledge of maintenance planning, reliability, or root cause analysis methodologies.

• Experience supporting customer escalations in a fast-paced operational environment.

Additional Information

• Two positions are available: one supporting first shift operations and one supporting second shift operations.

• This position requires the candidate to work a 5-day-a-week schedule in the office.

• This position may require responding to emergency escalations related to critical events and outages outside of assigned shift hours.

• Travel up to 10% is possible.

• Relocation is NOT available for this position.

• Visa sponsorship is NOT available for this position.

• Position may require Special Government Clearance: Passing a US Government background check may be required as a job requirement.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job.

At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For over 100 years, we have been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Please ensure you frequently check the e-mail account you provided on your application, including the junk/spam folder, as this is the primary correspondence method in our recruiting process.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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