Segment Account Manager

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Description

Customer Solutions Core Regions (CSCR) is seeking a Segment Account Manager to drive sales execution and market growth across Quarry & Aggregate, Demolition, and Forestry industries in Japan. In this role, you will act as a hands-on subject matter expert, applying your technical and commercial skills to improve customer outcomes, strengthen dealer capabilities, and accelerate business performance.

You will translate product and application expertise into actionable solutions that enhance customer job site efficiency and enable sales teams to win more business. In addition, you will convert field insights into clear recommendations to the Product groups, directly influencing future product development.

Key Responsibilities

• Apply industry and application expertise at the point of sale to influence customer decisions and improve win rates
• Deliver impactful training sessions that translate technical concepts into practical improvements in productivity, efficiency, and safety
• Analyze customer operations and job sites to identify inefficiencies and recommend solutions that drive measurable performance gains
• Convert customer needs into actionable sales opportunities and build strong business cases for product improvements and new product introductions
• Leverage sales tools (Value Selling Tools) and collaborate with Cat and dealer sales teams to design and deliver tailored customer solutions
• Drive cross-functional alignment by coordinating with internal stakeholders to execute on timelines, sales objectives, and aftermarket growth initiatives
• Interpret market trends, market share data, and demand fluctuations to inform sales strategy and proactively respond to changing customer needs

Core Skills and Capabilities

• Technical Application Skills

Ability to translate product and application expertise into practical, results-driven customer solutions

• Customer Solutioning

Strong capability to identify customer challenges and deliver customized, value-based solutions that improve operational outcomes

• Communication & Influence

Effectively communicate complex ideas in a clear and compelling way to diverse audiences, driving understanding and action

• Value Selling

Ability to articulate and demonstrate the business value of products and services, differentiating offerings based on customer impact

• Negotiation & Stakeholder Management

Skill in aligning diverse stakeholders and negotiating outcomes that advance both customer and business objectives

• Analytical Thinking & Decision-Making

Ability to assess situations, interpret data, and make informed, timely decisions that drive business results

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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