Parts & Service Marketing Consultant

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.

As a Parts & Service Marketing Consultant, you will serve as a subject matter expert (SME) responsible with providing consultation and guidance on global dealer facility layouts and space planning, where recommendations made contribute to increased dealer efficiency and parts throughout.

Additional Information:

• Location: Peoria, IL (United States)
• Required Travel: Up to 25% (Domestic & International)
• Relocation Assistance Offered: None.
• US Work Sponsorship Offered: None.

What You Will Do:

• Site consultancy and assistance may be required for both new (greenfield) & existing (brownfield) operations and include providing guidance on:
  • Property sizing, site building locations and space utilization
  • Workshop layouts and designs (Workshop examples: Main Store and Branch Store General Shops, Rebuild Center / Specialization Shops and Hydraulics, Undercarriage and Paint shops)
• Additional Responsibilities

• Generate 2-D schematic phase dealer and customer AUTO CAD (Computer Aided Design) layouts when required or to update existing drawings when future facility requirements and design standards are impacted due to:
  • Additions to the product line or product technologies (Example – 3600s, electric drive powertrain)
  • When consulting with Service Operations / CRC specialists and dealers on specialized dealer facility layouts
• Match Facility Planning’s architectural questionnaires submitted by dealers to required /recommended facility layouts and designs
• Maintain various sources of facility planning reference materials available to dealers, and Caterpillar employees
• Collaboration with Caterpillar Industry specialists on customer site workshop facility planning geared toward supporting Caterpillar equipment fleets

What You Have (Basic Requirements):

• Education Requirement: College degree or equivalent marketing/product experience (3-5 years)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

What Will Set You Apart (Top Candidates Will Have):

• 6+ years of specific industry, product and/or field experience.
• Ability to deal with sensitive issues and/or persuade others on new methods of equipment application, new technology and distribution methods.
• Self-starter and team player
• Strong communication, presentation, and training skills
• Proficiency in data analysis
• Accomplished in the use of business tools for communicating ideas
• Strong project management skills
• Architectural or engineering experience - Proficiency in reading / creating architectural blueprints
• Software – Proficiency in AutoCAD
• Broad business background, specific long-term product or industry knowledge and excellent communication skills.
• Ability to build strong relationships with various stakeholders
• Previous 6 Sigma Black Belt experience

What You Will Get:

You’ll have the opportunity to work with dealers and multiple teams across Caterpillar (Cat Trade COE, Cat Insurance Services, Cat Legal, Division Compliance, and Distribution Services Divisions) to mitigate risk and ensure all aspects of warranty claiming comply with applicable regulations.

Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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