Senior Manager, Managed Accounts

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As Senior Manager, Managed Accounts in Caterpillar's Construction Industries Building Construction Product (BCP) division of you will lead a high-performing sales team focused on strengthening strategic customer relationships and delivering profitable growth. This role is responsible for driving account strategy, elevating the customer experience, and ensuring solutions align with business priorities and long-term success. You will play a critical role in guiding team performance, influencing key decisions, and creating value for both customers and the organization.

Role Summary

Leads the day-to-day operations of a sales team supporting key managed accounts, driving business results, strengthening client relationships, and ensuring timely, effective resolution of customer issues.

What You Will Do (Job Duties):

• Evaluate market conditions, organizational strengths, and business opportunities to inform sales strategy and drive growth.

• Oversee the daily activities of sales staff, ensuring effective product promotion and a high level of customer service throughout the sales cycle.

• Direct the sales team to achieve revenue and profitability targets, including guidance on pricing and discount decisions.

What You Will Have (Core Skills):

Customer Focus: Executive-level ability to anticipate customer needs, strengthen strategic relationships, and deliver tailored solutions that drive loyalty, satisfaction, and business growth.

Decision Making and Critical Thinking: Exceptional judgment with the ability to navigate complex business challenges, evaluate competing priorities, and make sound decisions that advance strategic objectives.

Effective Communications: Highly effective communicator with the ability to influence senior stakeholders, tailor messaging to diverse audiences, and build alignment across complex organizations.

Relationship Management: Proven ability to build and sustain trusted partnerships with customers, internal leaders, and cross-functional teams to support long-term business success.

Account Management: Deep account management expertise with a strong track record of growing strategic accounts, addressing complex customer needs, and delivering consistent business value.

Value Selling: Demonstrated success articulating differentiated value, aligning solutions to customer priorities, and advancing growth through consultative selling strategies.

Top Candidates Will Have

• 10+ years of progressive account management or strategic customer leadership experience.

• A proven track record of implementing solutions to complex customer challenges and delivering measurable business results.

• Relevant industry experience with strong commercial and customer-facing acumen.

• Demonstrated success driving sustainable growth, customer retention, and long-term business performance.

Additional Information:

• This position is located in Cary, NC or Peoria, IL.

• Relocation assistance is available for this position.

• Sponsorship/ISE are NOT available.

• Travel in this role is up to 70%.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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