Order Operations Support Supervisor

Descrição

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

What makes this role exciting:

This is a high‑visibility leadership role with broad enterprise exposure and ownership of a global support team. You will work at the center of the business, collaborating daily with product groups, finance, pricing, account coordinators, IT, and supply chain partners, and influencing how orders are executed end‑to‑end. The role includes regular opportunities to present to leadership teams, shape decisions, and drive improvements that directly impact customers and business performance. It’s an ideal opportunity for a leader who enjoys cross‑functional collaboration, people leadership, and operating in a fast‑paced, highly connected environment.

What you will do:

• Lead the global Orders Operations Support team.

• Ensure business continuity, effective issue management, drive continuous improvement, solution delivery, and system performance.

• Translate business requirements into process and functional specifications.

• Oversee and execute order operations systems’ testing, validation, change management activities, training and documentation.

• Ensure governance, compliance, and production readiness of existing and new products and processes, managing transitions from development to production.

What skills you will have:

Customer Focus: Make customer needs the main priority in business decisions and use this insight to create tailored solutions for customers.

Decision Making and Critical Thinking: Apply decision-making strategies and analytical techniques to assess situations and reach well-informed decisions.

Effective Communications: Use the right communication methods to share, receive, clearly understand and interpret information, needs and ideas.

Negotiating: Use of effective negotiation methods to achieve collaborative and positive results.

Problem Solving: Identify, anticipate, and solve operational or process problems using effective methods and tools for different situations.

Relationship Management: Ability to build and sustain strong professional relationships.

Project Management: Effective project management strategies and tactics; lead projects and managing resources to achieve goals with precision and efficiency.

Value Selling: Knowledge of the principles and practices for selling products, ability selling by demonstrating value and customizing solutions for customer needs.

Basic Requirements

Relocation: Domestic relocation assistance is not available for this position.

Travel: This position may require up to 20% travel.

Note: The position requires the candidate to work onsite five days a week.

Some of the offered benefits*:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Transportation

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

#LI

#onsite

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.