Manager Demand & Orders

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Manager, Demand & Orders leads a global team of regional dealer Sales & Operations Planning (S&OP) consultants, enabling strong dealer planning, ordering, and execution for machines and work tools. In this role, you will be a critical leader in strengthening dealer demand visibility, forecast quality, and order execution, while improving overall supply chain responsiveness and customer outcomes.

What Makes This Role Exciting:

The role builds trusted relationships with Caterpillar’s dealer network, coaching and training dealers on monthly S&OP execution and differentiated planning capabilities. By partnering closely with internal process owners and Product Groups, you will ensure dealer requirements are thoroughly reviewed, risks are identified early, and mitigation actions are implemented with urgency. Success in this role requires strong cross‑team integration, customer focus, decisive problem solving, and the ability to translate complex planning challenges into actionable recommendations for dealers and enterprise partners.

What You Will Do:

• Build direct relationships with Caterpillar’s global dealers to improve sales order planning and execution processes

• Facilitate regional dealer S&OP workshops and Global VDAP meetings focused on strategic initiatives, capture direct dealer feedback, best practices, and discuss processes changes or improvements

• Collaborate with internal process partners and Product Groups to develop and communicate strategies for dealers concerning any changes to order planning and execution processes

• Act with urgency to identify risks impacting forecasting, ordering, or planning which could impact customers and initiate early mitigation strategies.

• Work closely with dealers to think differently to optimize demand visibility, refine forecasts, and ensure consistent planning and ordering practices.

• Oversee the Differentiated Dealer Capability metric related to on-the-ground dealer inventory.

• Provide daily support to the Dealer Engagement Manager and colleagues on additional key enterprise projects (e.g. Work Tools S&OP, Demand Driven Planning & Execution, Modern Order Management, and creation of dealer profiles).

What Skills You Will Have:

Cross-Team Integration

• Ability to lead collaboration across the organization to deliver win‑win outcomes.

• Establish systems and practices to promote collaboration

• Coach others on collaboration and stakeholder alignment

Problem Solving

• Lead resolution of high-impact, cross-functional problems

• Capture lessons learned and implement improvements

Planning and Organizing

• Develop contingency plans and mitigate risk proactively

• Track execution to ensure outcomes are achieved

• Manage multiple priorities and interdependencies

Decision Making and Critical Thinking

• Evaluate assumptions and assess alternatives

• Use consultative and consensus approaches

Process Management

• Makes business cases for new or improved processes

• Design and implement improved processes

Top Candidates Will Also:

Exhibit the following behaviors and leadership capabilities:

• Act with Urgency: Ability to quickly recognize, address, and manage organizational, operational, or process challenges.

• Think Differently: Knowledge of how to analyze situations and make productive decisions using informed judgment and challenge the status quo.

• Accelerate Early Wins: Identifies opportunities to add value for customers, implements solutions, and communicates early successes to build credibility and engagement.

• Open and Direct Communication: Actively listen for understanding, provide clear and direct feedback, and effectively interpret and communicate ideas, requirements, and decisions across dealers, peers, and executive leadership.

• Customer-Backed Mindset: Keep customer in mind when developing improvements during the dealer planning and ordering processes.

Additional experience that will set candidates apart:

• Ability to consider both enterprise and dealer/customer perspectives when developing processes, solving problems, and identifying risk mitigation opportunities.

• Prior experience working directly with dealers and/or customers, particularly in planning, operations, or supply chain environments.

• Ability to simplify complex planning, forecasting, or S&OP issues into clear, actionable recommendations for partners and dealers.

• Confidence in leading dealer‑focused meetings, including S&OP discussions and workshops that drive alignment and decision‑making.

• Demonstrated ability to communicate clearly and concisely, building trust through transparency and consistent follow‑through with dealers, peers, and executive leadership (VP/SVP).

• Prior supervisory or people leadership experience, including coaching, development, or performance management.

• Familiarity with machine and dealer S&OP processes, planning cadence, and execution models.

Additional Information:

• Primary Work Location: This role is based in Peoria, IL and requires the ability to work in-office five days per week.

• Relocation: Domestic relocation assistance is available.

• Travel: This role will require 20-25% travel.

• Sponsorship: Visa sponsorship, international assignments, and payroll transfers are not available for this role.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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