Customer Services Representative - Collections

Opis

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Important note:

This is a temporary role with 2 year contract.

Your CV should be submitted in English language. CV submitted in other language might not be considered for this opportunity.

About Caterpillar Financial Products Division (FPD):

We help our customers, dealers and Caterpillar succeed through financial services solutions. We are the financial arm of Caterpillar Inc. headquartered in Nashville, Tennessee, with offices and subsidiaries located throughout North and South America, Asia, Africa, Australia and Europe.

You will be responsible for:

• Review open accounts accurately and in a timely manner to support collection efforts;

• Make outbound collection calls and handle written communication professionally while maintaining and improving customer relationships;

• Maintain and provide all documentation required for collection activities and legal cases;

• Liaise with external collection agencies and legal firms;

• Handle debt collection correspondence;

• Prepare various internal daily reports;

• Communicate effectively and efficiently with internal and external customers;

• Administer cases at the pre-trial and court debt collection stages;

• Coordinate the repossession of financed assets and support subsequent remarketing activities;

• Support litigation-related activities.

Requirements:

• At least one year of relevant experience in collections or customer service would be an advantage;

• Experience in the banking or leasing sector would be an asset;

• Minimum secondary education in law, economics, finance, or accounting;

• Intermediate level of English;

• Good knowledge of Microsoft Excel and Word;

• Strong written and verbal communication skills to interact effectively with internal and external customers;

• Customer-focused mindset and strong multitasking abilities;

• Problem-solving, communication, and analytical decision-making skills.

Key Skills For Your Successful Assignment:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Listening: Knowledge of effective listening issues and techniques; ability to gather, clarify, and apply information transmitted verbally, while exhibiting a genuine interest toward the speaker.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Additional Information:

This role is located in Almaty, Kazakhstan.
Business travel time: occasionally, up to 10%.

What We Offer:

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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