Technology Adoption & Onboarding Specialist

Opis

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Important:

- Don’t forget to include a resumé in English in your profile in Workday.

- Please check the status of your application directly in the Workday system, as this is our primary means of communication. All updates related to your application will be reflected there.

What you will do:

•Act as the regional Subject Matter Expert (SME) for designated technology solutions and applications.

•Drive technology adoption and optimization by providing data-driven recommendations that maximize customer value.

•Lead customer onboarding and success plans, ensuring effective technology utilization through the first 30, 60, and 90 days.

•Identify customer challenges and opportunities, providing actionable feedback to support regional growth and service development.

•Support field follow-up programs and contribute to continuous platform and process improvements.

•Collaborate with customers, commercial teams, and technical stakeholders to achieve operational and business outcomes.

What you have:

Customer Focus: Knowledge of values and practices that prioritize customer needs and satisfaction, and the ability to translate this into tailored solutions.

Service Excellence: Understanding of customer service concepts and the ability to meet or exceed expectations through direct or indirect support.

Effective Communication: Ability to clearly convey, receive, and interpret information using appropriate communication methods.

Problem Solving: High level of initiative, open-mindedness, and intercultural competence to create a team atmosphere. Knowledge of tools and techniques to identify, anticipate, and resolve organizational or operational issues.

Relationship Management: Ability to build and maintain strong working relationships with customers, suppliers, and colleagues.

Basic Requirements:

• Bachelor’s degree in engineering, Technology or related field.

• Experience with digital technologies applied to construction or heavy equipment operations.

• Experience working directly with customers, supporting technology adoption and operational improvement initiatives.

• Knowledge of the regional construction market and key industry trends.

• Fluent English.

Top Candidates will also have:

• Strong knowledge of Caterpillar technologies, VisionLink, fleet management systems and digital solutions.

• Experience leading customer onboarding, training or technology implementation programs.

• Experience in machine applications, production processes or construction operations.

• Demonstrated ability to analyze operational data and provide recommendations that improve customer outcomes.

• Experience in coaching, facilitation or change management initiatives.

Additional Information:

• This position requires the employee to work onsite at various customer operations

• This position requires above-average commitment and willingness to travel at least 60% of the time domestic and international.

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Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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