Customer Value Agreement (CVA) / Condition Monitoring (CM) Operations Consultant

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Asia Pacific Distribution Division (APD) is seeking a Customer Value Agreement (CVA) / Condition Monitoring (CM) Operations Consultant to join our team. In this role, you will drive cross-functional collaboration across the matrix to improve how CM-enabled solutions and CVAs are executed. You will work with internal business units to set dealer engagement priorities, lead the development of corrective action plans, and help industry teams and districts carry out these plans across Asia Pacific to deliver measurable customer outcomes.

What You Will Do:

Customer Value Agreement

· Guide Caterpillar field representatives in assessing dealers' end-to-end CVA processes to identify and resolve execution gaps.

· Serve as primary point of contact for Caterpillar field representatives on CVA operations and CVA Execution (Differentiated Dealer Capabilities -DDC)

· Lead dealer CVA capacity and capability analyses so dealers can deliver the uptime, productivity and lifecycle value customers expect from their agreements.

· Own APD Product Support Operations reporting (CVA, CM, Technician Capacity & Capability and Service Response), delivering timely insights that improve dealer performance and customer outcomes.

Condition Monitoring

· Lead the execution and deployment of Condition Monitoring (CM)-Enabled Solutions Capacity & Capability initiatives.

· Guide Caterpillar field representatives in assessing CM operations at priority dealers to identify and resolve execution gaps.

· Work with the CSGR Uptime team to align APD CM priorities with global Uptime programs and drive dealer adoption.

· Build dealer CMA capability through gap assessments, training and certification so CM insights become customer actions.

Cross-Functional Collaboration & Performance Management

· Strategic Alignment: Drive collaboration across the matrix to make CM-enabled solutions and CVA execution more effective.

· Prioritization: Work with internal business units to set dealer engagement priorities based on potential impact.

· Execution: Lead the development of corrective action plans and help industry teams and districts carry them out.

· Governance: Represent APD in regular collaboration and performance reviews with business partners.

· Reporting: Own APD Product Support Operations reporting (CVA, CM, Technician Capacity & Capability and Service Response), delivering timely insights that improve dealer performance and customer outcomes.

What you have:

• Bachelor Degree with 10 years of related work experience.
• Experience with dealer-facing or customer-facing roles, with Operations, Equipment Management, Products and Commercial expertise.
• Influence: Ability to coordinate CVA specialists across SFM, lead generation, digital and service operations.
• Collaboration: Strong interpersonal skills to handle sensitive issues and drive change with dealers and Caterpillar teams.
• Project Management: Experience leading dealer assessments and gap-closure projects.
• Business Acumen: Established dealer relationships with commercial and operational expertise.

Additional Info: ​

· Willingness to travel up to 30%

· This position requires working onsite five days a week.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using a bilingual version (English + Japanese) of your CV. We look forward to meeting you!

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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