Senior IT Analyst – Software Asset Management & Flexera

Beschrijving

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don’t forget to include a resumé in English in your profile in Workday.

- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.

Job Summary:

The Senior IT Analyst Technical Infrastructure, Flexera Technical and Data Quality, is responsible for the administration, integration, operational health, and data quality of Caterpillar's Software Asset Management (SAM)

platform. This role provides technical support for Flexera components including inventory agents, beacons, adapters, integrations, reconciliation processes, and supporting data pipelines. The incumbent identifies and resolves inventory, normalization, integration, and data quality issues to support software compliance, audit readiness, optimization, and software lifecycle decisions. The role partners closely with Software Asset Management, Infrastructure, Endpoint Management, Cybersecurity, ServiceNow, Data Engineering, and Compliance teams.

This role plays a critical part in ensuring the accuracy, completeness, and reliability of enterprise software asset data. Success is measured through improved data quality, inventory accuracy, platform reliability, audit readiness, operational efficiency, and the delivery of actionable insights that enable informed software lifecycle and compliance decisions.

What you will do:

• Administer, support, and continuously improve the Flexera platform, including inventory agents, beacons, integrations, business adapters, evidence rules, and related SAM capabilities.
• Manage the health and reliability of software inventory data by monitoring inventory collection, reconciliation processes, data refreshes, integrations, and platform dependencies.
• Serve as the technical subject matter expert for Flexera platform operations, troubleshooting complex issues related to agents, integrations, inventory processing, data quality, and system performance.
• Design and implement data quality controls, validation processes, and root-cause analysis activities to improve the completeness, accuracy, consistency, and audit readiness of software asset data.
• Partner with infrastructure, endpoint management, ServiceNow, cybersecurity, and source-system teams to resolve data and integration issues across enterprise technology platforms.
• Analyze large datasets using SQL, Power BI, Excel, and automation technologies to identify trends, validate business rules, and deliver actionable insights that support software compliance, optimization, and lifecycle management.
• Develop and maintain dashboards, reporting solutions, technical documentation, data lineage artifacts, and operational standards to support governance, transparency, and decision-making.
• Identify and implement automation opportunities using PowerShell, Python, Power Automate, APIs, and related technologies to improve operational efficiency, scalability, and data accuracy.
• Evaluate and implement automation, reporting, and AI-enabled solutions that improve data quality, operational efficiency, and overall platform effectiveness.

What you will have:

• Hardware Asset Management & Governance – Expertise in hardware asset lifecycle management, asset governance, CMDB/data quality, risk management, compliance, and enterprise controls that improve visibility, accountability, and audit readiness.
• Process Optimization, Automation & Analytics – Drives process improvement through automation, standardization, and data-driven decision making using ServiceNow, Excel, SQL, and enterprise data sources to reduce complexity, improve efficiency, and mitigate risk.
• Leadership, Collaboration & Problem Solving – Leads cross-functional initiatives, builds strong stakeholder relationships, translates complex concepts into actionable recommendations, and develops sustainable solutions through effective communication, collaboration, and mentorship.

Basic requirements:

• Bachelor’s degree or equivalent practical experience in information technology, computer science, data engineering, information systems, or a related field.
• Pre-Advanced English.

• Five or more years of experience supporting enterprise IT platforms, ITAM/SAM technologies, discovery systems, or data integrations.
• Hands-on experience administering or technically supporting Flexera One, FlexNet Manager Suite, or a comparable enterprise SAM platform.
• Experience managing or troubleshooting inventory agents, beacons, adapters, discovery feeds, APIs, and reconciliation processes.
• Strong SQL skills and experience analyzing large enterprise datasets.
• Demonstrated experience identifying and resolving data-quality issues across integrated systems.
• Experience with at least two relevant enterprise data sources, such as SCCM/MECM, Intune, ServiceNow CMDB, Jamf, Tanium, BigFix, or Snowflake.
• Ability to troubleshoot technical problems using logs, queries, monitoring information, data lineage, and root-cause analysis.
• Ability to communicate technical findings, operational risk, and business impact to technical and non-technical audiences.
• Experience documenting configurations, support procedures, data rules, integration flows, and remediation actions.

Top candidates will also have:

• Flexera One, FlexNet Manager Suite, or Flexera ITAM administration certification.
• Flexera implementation, upgrade, or migration experience.
• Experience with Flexera Business Adapters, inventory evidence configuration, recognition, and normalization.
• Power BI dashboard development and data-modeling experience.
• PowerShell or Python scripting experience.
• Experience with Snowflake, APIs, Power Automate, or enterprise integration platforms.
• Familiarity with software licensing, entitlements, license reconciliation, and ELP concepts.
• ITIL Foundation, CSAM, CITAM, CHAMP, or other relevant ITAM/SAM certification.
• Experience supporting audit-readiness, compliance, optimization, or vulnerability use cases.

Note: This position requires the candidate to work on-site five days a week.

Some of the offered benefits*:
• Medical plan
• Dental plan
• Medicines reimbursement
• Wellhub
• Psychological, Legal, Social and Finance Support Program
• Private pension plan
• Profit share
• Christmas basket
• Transportation
• Life and personal insurance
• Extended maternity and paternity leave
• Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location.

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels ( www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc) , and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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