Senior Account Manager - Remanufacturing

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

CATERPILLAR REMANUFACTURING
Do you have a passion for helping customers and supporting a sustainable solution? Since 1973, Cat Reman has helped bring the value at the core of every Cat product back to life. Customers look to us to provide a high-quality solution that is good for their business - and promotes sustainability. It's important to us to deliver. Our team is full of industry leaders. Together, following common values, we share a passion for delivering sustainability benefits that help the company contribute to a circular economy. It’s rewarding to work, with an inspiring team, where every contribution matters.

Caterpillar’s Remanufacturing Division has an exciting opportunity for a Senior Account Manager located at Nuevo Laredo, Mexico facility. In this role, you will own end-to-end business and lifecycle management for Reman Air System Products, including aftertreatment, air compressors, and air starters. You will also develop and maintain strong internal partner relationships and external Reman purchase-finished supplier relationships.

What You Will Do:

Primary Responsibilities Will Include but not limited to:

• Develop and manage NPI projects across key Reman product areas.

• Aftertreatment: Diesel Particulate Filters, and Clean Emissions Modules.

• Air Systems: Air Compressors, A/C Compressors, and Air Starters.

• Purchase-Finished (PF) Compliance: Ensure all aspects of the Reman PF business comply with enterprise procedures and product line strategies.

• PF product and supplier strategies: Drive strategies that support an OPACC-positive PF Reman business through close collaboration with Purchasing and favorable Reman contract and agreement terms related to pricing, core, inventory, and lifecycle management.

• Internal finished products: Drive strategies that support an OPACC-positive Reman business through close enterprise collaboration around lifecycle management, including pricing, core, and inventory management.

• NPI growth and execution: Drive NPI growth and execution by reviewing product line gaps for NPI potential, refining associated business cases, prioritizing opportunities, and monitoring business cases throughout NPI gate reviews. Manage major NPI risks for key projects, including supply chain, inventory, and forecasting, while aligning with the enterprise on CPIs, new side development, Purchasing, and PSLD.

• Manage P&L to meet full-year profit commitments, including ABP, S&OP, and RBM. Manage costs through seeding and stocking decisions, salvage opportunities, and supplier negotiations and agreements.

• Support quality through targeted project support, ongoing issue inquiry, and appropriate escalations as needed.

What You Will Have:

Customer Focus: Extensive experience understanding customer needs, building strong relationships, delivering on commitments, and using feedback to create effective customer solutions.

Industry Knowledge: Working knowledge of industry trends, products, services, regulatory considerations, and how the function supports the broader business.

Decision Making and Critical Thinking: Extensive experience analyzing information, evaluating alternatives, validating assumptions, and making informed decisions that support business outcomes.

Effective Communications: Extensive experience adapting messages for the audience, communicating clearly across levels, providing feedback, and using appropriate influence and persuasion.

Negotiating: Extensive experience leading internal and external negotiations, balancing diverse interests, assessing risks, and working toward collaborative, win-win outcomes.

Relationship Management: Extensive experience establishing and maintaining productive relationships with customers, suppliers, vendors, peers, and support teams.

Account Management: Extensive experience managing customer accounts, understanding market and customer trends, recommending solutions, and monitoring customer satisfaction.

Value Selling: Extensive experience applying value-selling principles, aligning solutions to customer needs, delivering value-added support, and coaching others on customer-focused selling approaches.


Who This Role Is Great For:

This role is a strong fit for a self-starter who is accountable, customer driven, and comfortable leading complex projects in a highly collaborative environment. The ideal candidate brings strong business acumen, project management, organization, and interpersonal skills, with the ability to work effectively across internal and external teams.

Preferred Qualifications:

• Bachelor's Degree Required
• Proficient English level
• 10+ years of experience demonstrating leadership of complex projects, strong business acumen, project management skills, organization, and interpersonal effectiveness.

• Aftertreatment experience and a strong working knowledge of related systems.

• NPI experience and knowledge of supply chain processes, including aftermarket inventory management, purchasing, and supplier relations.

• Ability to communicate technical information effectively to a variety of audiences.

• Ability to work effectively with people from diverse backgrounds and cultures, internally and externally, while influencing appropriately and resolving differences.

• Strong human relations skills with the ability to develop collaborative and cooperative working relationships inside and outside of Caterpillar.

• Willingness to travel up to 20% for supplier and facility visits, both domestic and international.

• Ability to work in-office five days per week.

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Visa sponsorship is NOT available for this position.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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