Customer Onboarding & Deployment Project Manager

Beschrijving

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Who is CAT Digital? What do we do?

Big machines require big thinking. Are you looking for your next big challenge?

Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact, and do the work that really matters. Join Us.

Job Opportunity:

We are seeking talented individuals to join our team to help us grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join and support digital innovation for a global leader in heavy machinery!

What will you do?

As a Customer Onboarding & Deployment Project Manager, you will oversee the planning, organization, and implementation of projects for Integrated Procurement (IP), Caterpillar’s largest ecommerce platform, which connects customer systems to dealer systems to procure parts from the dealers and grow ecommerce sales. You will be responsible for leading the onboarding and deployment of Integrated Procurement solutions for new customers. This role serves as the primary coordinator between customers, dealers, and Caterpillar to ensure successful implementation, adoption, and long-term customer success. The position requires strong project management and implementation planning skills to drive customer onboarding activities from initiation through successful production deployment and adoption. The role supports strategic eCommerce growth initiatives by enabling customers to integrate Caterpillar digital purchasing capabilities into their procurement processes.

Responsibilities include:

Customer Onboarding & Deployment

• Lead end-to-end onboarding activities for Integrated Procurement customers.

• Develop and manage onboarding plans, timelines, milestones, and implementation schedules.

• Coordinate onboarding readiness reviews and deployment activities.

• Ensure successful customer transition from onboarding to ongoing support.

Stakeholder Management

• Serve as the primary project contact for customer onboarding engagements.

• Coordinate activities across customers, dealers, product owners, engineering teams, support teams, and business stakeholders.

• Facilitate project meetings and status reviews.

• Build strong relationships with internal and external stakeholders.

Project Management

• Manage multiple concurrent onboarding and deployment projects.

• Track project scope, schedule, risks, dependencies, and deliverables.

• Develop contingency plans to address implementation challenges.

• Monitor progress and ensure projects remain aligned with business objectives.

Reporting & Metrics

• Track onboarding performance metrics and project health indicators.

• Provide regular status reporting to leadership.

• Monitor customer adoption and deployment outcomes.

This position works directly with Slovakia based leadership and Cat Digital leadership in the US.

What you have:

• IT Project Management: Knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources.

• IT Project Control and Reporting: Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule.

• Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical and strategic planning in support of (1-2 years) and strategic (3-5 years) the overall business plan.
• Project Administration: Knowledge of project administration best practices and ability to use organizational strategies, practices and tools for administering projects.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Data Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company.

• Proficiency in both spoken and written English and French is required.
  

Top Candidates will also have:

• Experience leading customer onboarding, deployment, implementation, or integration projects.

• Experience working with procurement, eCommerce, digital commerce, supplier, dealer, or customer-facing platforms.

• Strong facilitation and relationship management skills.

• Experience coordinating activities across business and technical teams.

• Ability to work with global stakeholders and customers.

• Advanced knowledge of and proficiency with Microsoft Excel, Microsoft Project, and other business software, combined with strong technical aptitude.

What we offer:
At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like:

• From 2740 up to 3300 euros / month gross

• Performance related annual cash incentive

• Industry leading Pension plan

• 5 days of extra vacation above the legislative requirement

• Attractive Life insurance

• 1 Volunteering Day

• Multisport Card

Take the chance to apply now for this position at Cat Digital Slovakia branch!

Contract type:

Full-time

Place of work:

Kosice, Slovakia

Additional Information:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

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Base Minimum Pay:

Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

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