IT Analyst Applications (Disaster Recovery Operations Analyst I)

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking an experienced IT Analyst Applications (Disaster Recovery Operations Analyst I) to join our India Cybersecurity Support team - CAT IT Division.

The preference for this role is to be based out of Bangalore – Caterpillar PSN

This position requires candidate to work a 5-day -a -week schedule.

Shift Timing: 01:00-10:00PM IST

Role Purpose

The Disaster Recovery (DR) Operations Analyst I supports the organization's resilience and recovery program by maintaining recovery documentation, assisting with testing activities, and contributing to operational readiness. This entry-level role provides foundational experience in disaster recovery, operational resilience, and technology risk management.

Key Responsibilities

• Maintain disaster recovery plans, inventories, contact lists, and supporting documentation.
• Assist in planning and executing disaster recovery tests and annual recovery exercises.
• Track remediation actions, risks, issues, and recovery readiness activities.
• Collaborate with application, infrastructure, and support teams to collect and validate recovery information.
• Monitor compliance with established disaster recovery standards and procedures.
• Prepare reports, dashboards, and presentation materials for governance meetings.
• Participate in recovery exercises and document lessons learned and improvement opportunities.
• Escalate identified gaps, risks, and issues to senior team members.
• Support audit, compliance, and governance activities.

Required Skills

• Strong organizational and documentation capabilities.
• Basic knowledge of IT infrastructure, applications, and technology services.
• Effective written and verbal communication skills.
• Ability to follow structured processes and analyze information.
• Proficiency with Microsoft 365 tools, including Excel, Word, PowerPoint, and Teams.
• Strong collaboration and stakeholder engagement skills.

Preferred Qualifications

• Degree, diploma, apprenticeship, or equivalent experience in Information Technology, Cybersecurity, Business, or a related discipline.
• Foundational understanding of Disaster Recovery (DR), Business Continuity (BC), or Operational Resilience concepts.
• Awareness of IT Service Management (ITSM) principles.
• Interest in technology risk and resilience management.

Success Measures

• Recovery documentation remains current and accurate.
• Recovery testing activities are completed on schedule.
• Risks, issues, and action items are effectively tracked and managed.
• Positive feedback is received from audit and testing activities.
• Continuous growth in disaster recovery knowledge and capabilities.

Skill Descriptors
Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.
Level Basic Understanding:
• Describes basic elements and benefits of core applications supported by own area.
• Names the organization's core application systems.
• Names major business functions and services supported by core applications.
• Locates and uses relevant documentation for core applications.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
• Explains the value of a disciplined approach to problem solving.
• Describes problem reporting and escalation practices.
• Utilizes accepted procedures for problem analysis and resolution.
• Identifies key aspects of problem-solving techniques used in own area.

Application Design, Architecture: Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.
Level Basic Understanding:
• Describes the role of design patterns and principles in application design and architecture.
• Identifies the basic components of an application design.
• Lists common application architecture styles, such as monolithic, microservices, and event-driven architecture.
• Explains the importance of scalability, security, and performance in application design and architecture.
Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).
Level Basic Understanding:
• Cites specific types of application software and their usage within an organization.
• Identifies problems commonly associated with application implementation.
• Lists main application software and vendors in the market place.
• Describes the general processes and policies of application implementation.


Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Basic Understanding:
• Cites examples of functional and non-functional requirements.
• Describes basic concepts and major activities associated with requirements analysis.
• Explains the life cycle context and scope of requirements analysis.
• Explains the structure and components of effective requirements analysis documents.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Level Basic Understanding:
• Describes the basic concepts and issues of system and technology integration.
• Illustrates the risks and benefits of technology integration projects.
• Discusses major software, hardware or application integration initiatives and plans.
• Explains system integration initiatives in own environment.

System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
Level Basic Understanding:
• Describes major components of system testing used by the organization.
• Documents the standard processes and procedures involved in system testing.
• Explains the importance of thorough system testing prior to implementation.
• Identifies common errors that occur in standard system testing activities.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Caterpillar is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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