Senior Account Manager

Beschrijving

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

The Solutions Technical Sales Account Manager is responsible for maximizing the long-term value of assigned customer and dealer relationships within Caterpillar's Electric Power Solutions business. Serving as the primary strategic point of contact, this role develops a deep understanding of customer objectives, business drivers, and technical requirements to deliver solutions that create demonstrable value for both the customer and Caterpillar.

Working closely with dealers, customers, sales teams, and internal stakeholders, the Account Manager leads early engagement activities, helps define project requirements, develops solution concepts, and coordinates the resources necessary to support successful project execution.

Through strong technical expertise, business acumen, and proactive relationship management, the Account Manager identifies growth opportunities, strengthens customer confidence, and positions Caterpillar as a trusted long-term partner.

Success in this role is measured by customer satisfaction, relationship strength, opportunity development and volume / share growth within the assigned customer portfolio.

What you will do:

• Build Trust: Own and grow strategic customer and dealer relationships by understanding business objectives, demonstrating competence and acting as a trusted advisor

• Develop Opportunities: Lead opportunity development and solution definition by gathering requirements, defining project scope, aligning customer needs with Caterpillar’s internal execution capabilities.

• Create Project Proposals: Coordinate internal resources to develop commercially sound proposals and execution strategies that drive sustainable growth and customer confidence.

• Sales Process Execution: Champion customer success by communicating value, resolving issues, and advancing opportunities through the sales execution process.

• Seize Opportunities: Monitor portfolio performance and market dynamics to identify risks, competitive threats, and growth opportunities

What you will have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  Level Extensive Experience:
  • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
  • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
  • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
  
  Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  Level Extensive Experience:
  • Communicates to clients regarding expectations of all parties.
  • Maintains productive, long-term relationships with clients or vendors.
  • Creates opportunities to educate support teams on client priorities.
  
  Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
  Level Extensive Experience:
  • Evaluates demographics, trends and issues affecting specific markets and customers; makes recommendations accordingly.
  • Anticipates the needs and preferences of key players at relevant customer accounts.
  • Collaborates with the customer on large account activities and monitors customer satisfaction.
  
  Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
  Level Extensive Experience:
  • Acquires and retains customers in multiple settings using value selling techniques.
  • Qualifies sales prospects based on a clear understanding of customer business needs and the service company's determined ability to meet those needs.
  • Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently.

Top Candidates Will Also Have:

• Technical, commercial and business acumen

• Intuitive understanding of electrical and mechanical systems

• Independent initiative and result-focused ownership

• Clear, concise and action-oriented communication

• Attention to detail and execution excellence

• Extensive experience with diesel or natural gas genset applications, specifically including enclosures, balance of plant, commissioning and system design for data centers

Additional Information:

• This position is located in Griffin, GA; Lafayette, IN; and Irving, TX.

• Travel up to 25% is required.

• Domestic relocation assistance is offered for this position.

• Visa sponsorship is not offered for this position.

• This position requires the candidate to work a 5-day-a-week schedule in the office.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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