Dealer Order Management Analyst, Piracicaba, São Paulo, Brazil

Plaats	Piracicaba, São Paulo, Brazil
Datum geplaatst	woensdag 9 september 2026
Toepassen door	dinsdag 15 september 2026
Soort contract	Full time
Soort baan	Regular
Aanvraag-ID	R0000391006

Beschrijving

Career Area:

Supply Chain and Logistics

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

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Job Summary:

This opportunity is to join the Dealer Aftermarket Collaboration (DAC) team supporting Caterpillar Dealers across Latin America.

In this role, you will act as a key connection point between Caterpillar Dealers and internal business partners, ensuring urgent parts requests, machine-down situations, and supply chain challenges are addressed with speed, accuracy and customer focus. Beyond daily operational support, you will contribute to regional projects, process improvements, training initiatives and cross-functional collaboration efforts that directly impact dealer performance and customer satisfaction.

More than operational support, this role was intentionally created to establish clear ownership and accountability for dealer issues. The successful candidate will build trusted relationships with Dealers, proactively identify needs, drive resolution across multiple internal teams, and ensure no issue is left without follow-up.

This is an excellent opportunity for professionals who enjoy problem solving, relationship building, supply chain operations, and working in a dynamic international environment where every day presents unique challenges and learning opportunities.

What You Will Do:

Serve as the primary point of contact for Caterpillar Dealers across Latin America regarding aftermarket parts and operational support.
Build strong relationships with Dealers, becoming a trusted business partner who understands their operational needs and challenges.
Coordinate and influence multiple internal teams to resolve issues related to parts availability, logistics, transportation, returns, warranty claims, and supply chain performance.
Drive resolution of machine-down situations and other critical customer-impacting events with urgency, ownership, and accountability.
Own complex dealer issues from initial identification through final resolution, ensuring consistent communication and follow-up throughout the process.
Provide guidance and support regarding Order Management processes and aftermarket business operations.
Proactively identify opportunities to improve dealer experience, operational efficiency, and collaboration across the region.
Deliver training, workshops and knowledge-sharing initiatives when applicable.
Collaborate with stakeholders across 14 countries while communicating effectively in both English and Spanish.
Support a dynamic operation where priorities may shift quickly and customer needs often require creative and timely solutions.

What you will have:

Business Acumen: Understanding how business decisions impact customers, Dealers and overall operational performance, with the ability to make sound decisions that balance customer needs and business priorities.