Quality Technician

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Updated: 09/29/2025

Role Definition
Designs, implements, and evaluates a facility or organization's learning courses and programs.

Responsibilities
• Assisting in determining learning needs and objectives for an organization's employees.
• Applying suitable methodologies to achieve identified learning objectives.
• Developing programs and courses along with supporting materials for learning initiatives.
• Assisting in evaluating employees' learning performance and related improvements.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Production Training: Knowledge of approaches, tools and techniques for delivering formal and informal training on the safe and efficient operation of production machinery; ability to conduct effective formal and situation-specific training.
Level Working Knowledge:
• Schedules and executes training sessions for production employees.
• Prepares lesson plans and materials for upcoming training sessions.
• Documents the production process and writes user manuals detailing production machinery operation.
• Instructs staff in the basic set-up and operation of production machinery.
• Maintains records documenting employees' successful completion of production training programs.

Effective Presentations: Knowledge of effective presentation tools and techniques; ability to present information to groups with the appropriate degree of formality.
Level Basic Understanding:
• Describes basic presentation tools and techniques.
• Explains the importance of targeting presentations to the audience.
• Describes resources available for advice and support for making presentations.
• Describes different types of formal presentations.

Instructional Design: Knowledge of relevant instructional design concepts and processes; ability to design instructional content to meet the learning needs of a target population.
Level Basic Understanding:
• Describes the common instructional design methodologies.
• Gathers information on an organization's instructional design cases.
• Compiles a list of design tools for different instruction types (such as text- or web-based).
• Identifies the instructional designer's activities.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Level Basic Understanding:
• Seeks help to modify priorities as new information surfaces or conditions change.
• Demonstrates the ability to estimate the time and resources required to complete tasks.
• Identifies own key assignments, schedules, and process steps.
• Applies the concept of 'critical path' in order to complete work in a timely manner and keep larger tasks on track.

Training Needs Analysis: Knowledge of tools, techniques and methods of training needs analyses; ability to identify what people need to learn for successful individual and organizational performance.
Level Basic Understanding:
• Identifies phases and activities that are involved in training needs analysis.
• Compiles a list of training needs analysis tools and techniques.
• Describes the purposes of training needs analysis.
• Supports activities for an organization's training needs analysis.

Training Solution Development: Knowledge of training solution development procedures, tools and techniques; ability to utilize the knowledge for developing a solution to stated training needs.
Level Working Knowledge:
• Monitors training solution development in all phases of the training life cycle.
• Participates in developing a training solution for a documented need.
• Selects appropriate tools and techniques to develop training solutions.
• Analyzes successful examples of training solutions development.
• Assists in evaluating training development costs.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
• Describes non-verbal behaviors that influence the interpretation of the message.
• Cites examples of effective and ineffective communications.
• Explains the importance of effective business communication.
• Speaks/writes using correct language, mechanics, and gestures.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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