Product Health Engineer

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar Oil & Gas and Marine:

Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water.

About the Role:

The Caterpillar Oil & Gas and Marine Division currently has an exciting opportunity located in Lafayette, IN., or Houston, TX. As a Product Health Engineer, you will be responsible for focusing on customer value and optimizing the TCO (Total Cost of Ownership) of Caterpillar Services and Product solutions including engines, transmissions, energy storage systems, and connected solutions. This position will work directly with design controls, dealers, and end users with the goal of making a positive impact on customer experience and improving customer retention.

Additional Information:

· This position can sit in Houston, Texas or Lafayette IN.

· Up to 10% of travel is required, including globally.

· Relocation assistance is available for this position.

· Sponsorship is not available for this position.

· This position requires working onsite five days a week.

What You Will Do:

· Be the driver of product health initiatives by interfacing with customers, dealers, and engineering teams

· Develop customer relationships by offering customer service and technical support

· Be the point-of-contact for new product introduction and continuous product improvement for customer applications

· Collaborate with other departments within division for information gathering, technical updates, product support, field follow and new product introduction

· Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs

· Must have ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences. Good human relations skills are required to develop a collaborative/cooperative relationship with others inside and outside the business unit.

What you have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Top Candidates Will Have:

· Demonstrated ability to cultivate customer & dealer relationships

· Oil & Gas industry experience

· Experience across multiple product lines (large engines, transmissions, well service pumps, motors, controls, power generation, other)

· Prior experience in dealer/customer facing positions

· Demonstrated high levels of motivation (self-starter / take initiative)

· Demonstrated ability to communicate technical information effectively

· Oil and Gas industry experience in a technical support role

· Excellent communication skills, both written and verbal

· Bachelor’s degree in engineering or technology or equivalent experience

· 3+ years of experience with large equipment/power systems

· Experience working w/ varied disciplines (engineering, customers, dealers, product support, operations, marketing)

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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