Fleet Manager

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here, we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

If you are looking for personal and professional growth in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don’t forget to include a resumé in English in your profile in Workday.

- Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website, as it will reflect any updates to your status.

Job Summary

This position connects customers, Caterpillar, and Cat dealers to coordinate fleet management activities for marine engines, ensuring reliable maintenance, technical support, and overall fleet performance.

What You Will Do:

• Serve as the primary contact among the customer, Caterpillar, and participating Cat dealers for fleet management activities under the customer agreement;
• Coordinate and track preventive maintenance, engine overhauls, service parts, and dealer support;
• Maintain accurate records of covered engines, maintenance schedules, service history, and action items;
• Provide technical and product support, including service letter reviews and failure analysis coordination;
• Monitor dealer readiness, parts availability, service execution, reporting, and corrective actions;
• Support digital connectivity, remote monitoring, diagnostic alerts, and issue resolution;
• Lead quarterly operations meetings, support business performance reviews, and prepare fleet reports;
• Coordinate alignment between the customer’s planned maintenance system and applicable preventive maintenance and overhaul scopes.

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction with business decisions, with the ability to leverage this information to create customized customer solutions.

Data Gathering and Analysis: Knowledge of data gathering and analysis tools, techniques, and processes, with the ability to collect and synthesize information from multiple stakeholders and sources to support conclusions and decisions.

Service Excellence: Knowledge of customer service concepts and techniques, with the ability to meet or exceed customer needs and expectations through direct or indirect support.

Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Ability to effectively communicate and interpret ideas, information, and needs through appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.

Relationship Management: Ability to establish and maintain effective working relationships with customers, dealers, vendors, and internal stakeholders.

Basic Requirements:

• Bachelor’s degree in engineering or a related field;
• Previous experience working with engines, including operations and servicing;
• Experience in fleet management or product support, coordinating maintenance, parts, dealers, and technical resources;
• Ability to interpret technical documentation and engine data;
• Availability for weekly travel to customer locations (Porto do Açu in São João da Barra/RJ or Rio de Janeiro/RJ);
• Advanced English.

Top Candidates Will Also Have:

• Fluent English;
• Deep understanding of and/or experience in the marine industry;
• Knowledge of Caterpillar policies, standards, procedures, digital technologies, and dealership network.

Additional Information:

• This position will be allocated on-site in Campos dos Goytacazes/RJ with a remote contract for São Paulo.

Note: This position requires the candidate to work on-site five days a week.

Some of the offered benefits*:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Transportation

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

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Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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