Product Consultant

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As the HEXMC Micro Excavator (301 – 303.5) Product Consultant supporting the Europe, Africa and Middle East region, you will provide product and application expertise to the global field sales rep teams and dealers to support prime product and work tool sales execution and alignment (i.e. right sizing machine with attachments). You will also provide support to the New Product Introduction (NPI) process during various NPI phases in terms of voice of the customer collection/communication, development of functional specifications and critical customer requirements. You will also be very engaged in competitive testing and analysis.

Role Summary:

Responsible for applying decisions to support and develop product sales, dealer effectiveness, overall segment growth, NPI process, process improvement, sales management process improvement, etc. You will apply your knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs and contribute to strategic planning. You will also be the EAME lead for the HEXMC platform and related NPIs.

What You’ll Do:

• Support sales execution and providing product and application expertise to the EAME field sales rep teams and dealers to support prime product and work tool sales execution and improved value proposition.
• Responsible for developing and delivering product and application training to field reps, dealers & customers.
• Identify, manage and provide reports on competitive performance studies, feature/benefit comparisons and maintenance and repair cost analysis.
• Provides input to HEXMC NPI team(s) for next generation product development activities.
• Assist in defining and placing value on new product features, functional and technical specifications, and general product requirements.
• Provide HEXMC Product Group with industry-specific trends based on customers’ operational data and benchmarking.
• Respond and/or action dealer requests and product queries in a timely manner.
• Support in territory trade shows, being the face of Caterpillar representing BCP HEXMC products.
• You will be responsible for arranging transportation for all HEXMCs in relation to Expos, Training and competitive rental machines.
• You will manage the HEXMC Loan account, assuring new machines are ordered and correctly configured as well as managing the sale and disposal of existing units
• Creation of sales support materials.

What You Have (Core Skills):

• Customer Focus: Align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Develops a cooperative work relationship with others inside the department and especially field sales organizations, dealers and customers
• Technical Excellence: Able to clearly demonstrate the ability to understand and articulate technical machine performance and application knowledge that allows you to be regarded as an "expert" in product applications
• Value Selling: Ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

Top Candidates Will Also Have

• Job-related experience within an engineering, product group, industry, product marketing or sales support background.
• A broad knowledge and understanding of Caterpillar products, commercial strategies, dealer operations and capabilities.
• Language skills will be a bonus.
• Experience interacting with Caterpillar’s dealer network either in an industry or product support capacity.
• Considerable knowledge regarding product configuration, compatibility, architecture and understanding the impact on downstream NPI activities
• Global industry experience
• Solid understanding of the Excavator portfolio

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Job Title: Product Consultant

Salary: £49,500-£57,500 depending on experience

Benefits: 27 days annual leave + bank holidays, up to 10% annual bonus, Flexible Buy in Benefits such as Private Medical, Healthcare, Vison & Dental schemes, Green Car Scheme and more, Share Scheme (50% Company Matched), Contributory Pension Scheme (Contribution double by Company up to 10%), Free Car Parking, Caterpillar Advantage website

Location: Desford

Contract: Permanent

Travel: 30% Domestic & International

What We Offer:

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Just a quick heads-up: We start reviewing applications as soon as they come in, so if you’re interested, don’t wait too long! We may close the advert early if we feel we’ve got a strong pool of potentially suitable applicants.

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Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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