Rental Power Technical Trainer

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

Caterpillar’s Electric Power Division is seeking a Rental Power Technical Trainer to lead the development and delivery of technical training across the global dealer network. This role is critical to enabling rental power growth by building technical capability on both Caterpillar and non-Caterpillar solutions. The Technical Trainer serves as a subject matter expert, partnering with internal teams and external suppliers to design and implement training programs that support go-to-market execution, new product introduction (NPI), and dealer readiness.

What you will do:

• Develop and deliver technical training programs for dealer and internal teams focused on rental power applications, including generators, energy storage, hybrid systems, and supporting technologies.
• Lead training strategy and execution for both Caterpillar and non-Caterpillar products, ensuring alignment with rental fleet growth and emerging solutions.
• Partner with external suppliers and internal product teams to create and deploy training content tied to new product introductions and strategic initiatives.
• Enable dealer sales and operations teams through applied training on product application, system integration, safety, and jobsite efficiency.
• Support go-to-market efforts by providing technical expertise at key customer engagements, demos, and deployments.
• Assess dealer capability and performance, identifying gaps and opportunities to improve utilization, application effectiveness, and customer outcomes.
• Standardize and scale training delivery using modern learning tools, digital platforms, and repeatable playbooks.

What you will have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  Level Extensive Experience:
  • Facilitates creation of the 'right' products and services to resolve customer business issues.
  • Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
  • Advises others on creating customer focused environments in various scenarios.
  • Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
  • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
  • Communicates and models the criticality of customer focus as an organizational strategy.

• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
  Level Working Knowledge:
  • Obtains information about product and service linkages with other products and services elsewhere in organization.
  • Researches the target market and how the product and services are sold and delivered.
  • Explains current status, delivery alternatives and announced updates to products and services.
  • Summarizes key features of major products or services in own unit.
  • Assesses own unit's product alternatives, costs, and pricing.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  Level Working Knowledge:
  • Applies an assigned technique for critical thinking in a decision-making process.
  • Identifies, obtains, and organizes relevant data and ideas.
  • Participates in documenting data, ideas, players, stakeholders, and processes.
  • Recognizes, clarifies, and prioritizes concerns.
  • Assists in assessing risks, benefits and consideration of alternatives.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  Level Extensive Experience:
  • Reviews others' writing or presentations and provides feedback and coaching.
  • Adapts documents and presentations for the intended audience.
  • Demonstrates both empathy and assertiveness when communicating a need or defending a position.
  • Communicates well downward, upward, and outward.
  • Employs appropriate methods of persuasion when soliciting agreement.
  • Maintains focus on the topic at hand.

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
  Level Extensive Experience:
  • Advises others on the assessment and provision of all technical solutions.
  • Engages appropriate subject matter resources to effectively resolve technical issues.
  • Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
  • Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
  • Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
  • Assumes accountability for personal technical performance and holds others responsible for theirs.

Top Candidates Will Also Have:

• Prior experience with Caterpillar generator sets.
• Prior experience with developing and facilitating training modules.

Additional Information:

• This position is located in Irving, TX; Seguin, TX; Griffin, GA; or Mossville, IL
• Travel up to 30-40% is required.
• Domestic relocation assistance is offered for this position.
• Visa sponsorship is not offered for this position.
• This position requires the candidate to work a 5-day-a-week schedule in the office.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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