Quality Manager

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About the Role:

The role ensures products meet Caterpillar specifications and promotes quality-focused culture across various departments. As a Quality Manager, the incumbent oversees a team, handling planning, training, performance evaluations, and personnel issues. They collaborate with internal and external stakeholders, including global quality teams and suppliers. Responsibilities include employee development, problem-solving, and implementing solutions to meet key quality goals such as customer satisfaction, process efficiency, and certification standards.

What You Will Do

• Leads testing new products by selecting configurations, designing test programs, coordinating evaluations and tear-downs, identifying issues, and recommending improvements to reduce warranty costs and enhance product quality.
• Ensures adherence to global quality processes and reports QMS execution to management. Manages priorities, schedules reviews, and oversees shop floor quality controllers.
• Oversees implementation of tools and processes supporting global quality systems (e.g., APQP, PPAP, MQ11005/MQ12005), ensuring alignment with Caterpillar Production System (CPS) principles.
• Develops and monitors quality plans to meet Caterpillar standards and QS9000 certification requirements through internal audits and reporting.
• Generates quality reports and drives continuous improvement by collecting inspection data and publishing defect reports across all production stages.
• conducts investigations to identify root causes of quality issues and implements corrective action plans.
• Acts as the primary quality contact for customers, manages feedback loops, coordinates rework, and resolves daily shop floor quality concerns.

Degree Requirement:

• Bachelor’s degree in manufacturing or any related engineering degree.
• Expert in Quality
• English Advanced

What You Have – Skills:

Decision Making and Critical Thinking:

• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.

Planning:

• Demonstrates knowledge of effective planning methodologies.
• Capable of contributing to short-term operational planning.
• Supports tactical and strategic planning aligned with the overarching business objectives.

Quality Management System:

• Possesses expertise in quality management principles, tools, and techniques.
• Able to foster and maintain an environment that aligns with the organization’s quality standards.

Collaboration

• Understands collaborative methodologies.
• Skilled in engaging constructively with diverse individuals and teams to achieve shared goals.

Influencing

• Applies effective influencing strategies and techniques.
• Capable of shaping decisions both within and beyond the immediate organization.

Problem Solving

• Proficient in identifying, anticipating, and resolving organizational, operational, or process-related issues using appropriate tools and techniques.
• Applies problem-solving knowledge effectively across varied contexts.

Relationship Management:

• Communicates to clients regarding expectations of all parties
• Participates in negotiating the terms of the business relationship
• Conducts periodic reviews of work effort, progress, issues, and successes

Strategic Thinking:

• Implements the group's go-to-market strategy.
• Raises awareness of potential strategic alliances and partnerships.
• Explains elements of the strategy to others and encourages questions.

Top Candidates also have:

• ISO 9001:2015 Lead Auditor
• Master’s degree related to the position
• Expert in CMM
• ASQ Certified Quality Engineer (CQE)

Additional Information:

• Location: Santa Catarina, Nuevo Leon.
• This position is five-day a week in-office model.
• This position will require travelling 05% working time (Domestic and International).
• Valid Travel Visa and Passport
• Sponsorship for foreign candidates is not available.
• Domestic Relocation assistance is available for this position.
• Do not forget to include a resumé in English in your profile in Workday​.

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

The Caterpillar Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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