Commercial Learning Manager

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Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Position Summary

The Commercial Learning Manager will lead the Commercial Learning Team that is responsible for strategy, design, deployment, measurement, and continuous improvement of commercial learning programs serving both Caterpillar employees and dealer organizations globally. This leader drives the development of commercial skills that support enterprise growth objectives. The role oversees curriculum strategy, learning operations, learning effectiveness, and instructor/vendor delivery while partnering closely with regional Distribution Services Division leadership, industry teams, and commercial business stakeholders.

The Commercial Learning Manager serves as a connector between business strategy, dealer capability needs, and learning solutions, ensuring commercial learning programs deliver business impact and support Caterpillar's strategic plan for profitable growth.

Responsibilities

• Develop and execute the global commercial learning strategy for dealer and employee audiences, including ongoing needs assessment, communication and feedback processes.
• Ensure all learning initiatives and investments support enterprise priorities, dealer capability requirements, and customer-focused consultative approaches.

• Manage the training development, delivery and operations team; includes external training vendors/contractors.
• Facilitate key governance forums including Commercial Learning Steering Committee, Learning Council, and Dealer Advisory Group; Learning Council is being established to ensure alignment on a global skills framework & curriculum and share best practices and drive consistency across industry training teams.

• Partner with regional DSD COE’s to support dealer organizations in building commercial capabilities that improve customer engagement and business performance; by driving awareness of commercial skills training programs/courses, identifying dealer sales force development capability gaps and gathering insights on skills gaps/needs to continuously improve dealer learning programs.

• Support Industry teams by consulting on skills integration into product & services training programs.
• Incorporate modern learning methodologies, digital solutions, AI-enabled learning tools, and reinforcement strategies.

• Establish and monitor learning effectiveness metrics; provide regular updates to senior leadership & stakeholders regarding learning outcomes and business impact.

Desired Qualifications

• 12+ years of progressive experience in sales, sales management or sales enablement, commercial capability development, or related areas.
• 3+ years of people leadership experience.
• Strong commercial acumen with the ability to connect learning outcomes to business performance.
• Dealer Sales and Customer-facing job experiences.
• Demonstrated project and program management expertise.
• Strong communication, influence, and stakeholder management skills.

Leadership Profile

The ideal candidate is a strategic learning leader who can operate as both a business partner and capability builder. They combine commercial acumen, learning & development understanding, and strong stakeholder influence to drive measurable improvements in dealer and employee performance while scaling learning globally through a high-impact, data-driven operating model.

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Additional Info:

• This position can be located in Peoria, IL or Irving, TX
• This role requires 5 days a week in office
• Sponsorship is not available
• Travel up to 25%

What You Will Get:

• Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
• Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.
• All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

About Caterpillar –

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Final details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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