Aftermarket Service Growth Specialist

Descrizione

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Aftermarket Service growth specialist is responsible for driving Perkins aftermarket service business growth through effective distributor support, service enablement, promote the Perkins platinum Protection (PPP), Hypercare contract and aftermarket service solutions.
This role combines operational execution with service business growth focus, acting as a key interface between distributors, customers, and internal teams to improve service performance, increase parts sales, and enhance customer experience.

Key Responsibilities

1. Service Growth & Aftermarket Development

• Support execution of service growth strategies across assigned distributors/accounts
• Collaborate with aftermarket account manager drive parts sales growth by improving availability, responsiveness, and distributor capability
• Identify opportunities to grow service revenue (parts, service programs, campaigns)
• Support implementation of service initiatives, promotions, and business plans
• Identify and promote Perkins Platinum Protection (Warranty Extension) and Hypercare service Contract

2. Distributor Performance & Enablement

• Act as primary operational contact for distributors service businesses
• Monitor distributor service performance and its primary KPIs such as PPP and Hypercare contracts and provide insights to drive improvement
• Build strong partnerships to enhance distributor engagement and loyalty

3. Customer Experience & Support

• Respond to distributor/customer inquiries service opportunities
• Ensure fast and effective issue resolution to improve customer satisfaction
• Support critical projects and escalations when necessary

4. Data Analysis & Business Insights

• Track and analyze parts sales, service KPIs, and distributor performance
• Provide actionable insights to support service growth initiatives
• Prepare regular performance reports and dashboards
• Identify trends, gaps, and opportunities for improvement

5. Cross-functional Collaboration

• Work closely with Aftermarket Account Manager, Product Support, Supply Chain, Technical teams
• Support continuous improvement in processes and systems
• Participate in service growth projects and operational excellence initiatives

Education

• Required: Bachelor’s degree in Business, Engineering
• Preferred: Master of Business Administration (MBA)

Experience

• More than 7 years of experience in aftermarket sales, service support or sales
• Experience in engines, automotive, heavy equipment, or industrial sectors preferred

Skills

• Strong business acumen with growth mindset
• Customer-focused with good Engine Service, Aftermarket parts awareness
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management ability
• Detail-oriented with strong execution capability
• Ability to handle multiple priorities in a fast-paced environment

Language

• Fluent in English

Additional information: This job required 5 working days from office

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act."

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.