Senior Sales Support Consultant – Advanced Power Systems (Data Centers)

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

Caterpillar’s Electric Power Division has an open opportunity as a Senior Sales Support Consultant. The Senior Sales Support Consultant serves as a technical strategist and cross-functional leader supporting complex customer engagements, with a focus on large-scale data center power solutions and next-generation architectures. This role bridges engineering, sales, and customer requirements, ensuring technically sound, commercially viable solutions are developed and communicated effectively. The position plays a key role in shaping power system strategies, particularly in hyperscale and AI-driven data center environments, including close collaboration with major customers and internal stakeholders.

What you will do:

Technical Leadership & System Architecture

• Provide technical leadership on power system design and architecture, including AC and emerging DC solutions.

• Serve as the primary technical interface to the customer, owning and coordinating all technical communications to ensure alignment, consistence and a unified Caterpillar position across all internal and external interactions.

• Evaluate next-generation designs such as high-voltage DC rack systems and generator-forward architecture for both diesel and gas products.

• Analyze tradeoffs across reliability, efficiency, operability, safety, scalability, and cost.

• Drive meaningful strategic feedback to Engine, Package, Cooling, Aftertreatment and Solutions product development teams.

• Support both backup and prime power strategies.

Generator & Power Integration

• Lead integration strategies for diesel and gas generator systems.

• Advise on load response, redundancy, and system layout.

• Aligning customer solutions with site-level system strategies.

Customer-Facing Technical Support

• Act as first point of contact to customer as a trusted technical advisor.

• Support all strategic customer engagements as well as lead some.

• Develop deep relationships with key customer stakeholders.

• Translate technical concepts into clear messaging.

• Develop executive presentations and proposals.

Cross-Functional Coordination

• Coordinate across engineering, product, regulatory, and commercial teams.

• Ensure alignment on deliverables and direction.

• Provide strategic and insightful technical feedback to commercial team.

• Facilitate decision-making.

Regulatory & Compliance

• Guide emissions and regulatory compliance teams.

• Assess impacts on design and operations.

Technical Documentation & Review

• Review customer specifications and proposals to provide feedback with favorable Caterpillar outcomes.

• Ensure alignment with customer needs or provide appropriate internal feedback on gaps.

What you will have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  Level Expert:
  • Champions, models and directs an organization's commitment to externally focused decision-making tied to customer business needs and satisfaction.
  • Provides customer focused vision, strategy and leadership that exceeds customer expectations.
  • Persuasively articulates the link between customer focus and enhanced business success to stakeholders.
  • Teaches others to foster customer relationships based on mutual understanding, respect, trust and 'business partnering'.
  • Develops 'best practices' to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.
  • Consults with senior executives regarding critical success factors and details to being a customer focused organization.

• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
  Level Extensive Experience:
  • Educates others on own organization in terms of the industry - its market position, niche (if any), etc..
  • Compares and contrasts the latest developments and emerging issues in the industry.
  • Raises coworkers' awareness of industry standards, practices and guidelines.
  • Assesses how regulatory and reporting requirements apply to own organization.
  • Explains the development of industry segments - trends, consequences, key issues.
  • Discusses industry-specific cycles and associated considerations.

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  Level Expert:
  • Analyzes and discusses alternatives with multiple stakeholders.
  • Monitors developments in critical-thinking and decision-making models for potential use by organization.
  • Coaches others in decision-making models, processes, and practices.
  • Anticipates special issues and considerations for effective decision-making during a crisis.
  • Shares experiences regarding optimal timing and circumstances for refraining from or making decisions.
  • Differentiates between content and context of a decision.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  Level Extensive Experience:
  • Reviews others' writing or presentations and provides feedback and coaching.
  • Adapts documents and presentations for the intended audience.
  • Demonstrates both empathy and assertiveness when communicating a need or defending a position.
  • Communicates well downward, upward, and outward.
  • Employs appropriate methods of persuasion when soliciting agreement.
  • Maintains focus on the topic at hand.

• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
  Level Working Knowledge:
  • Works to achieve win-win in negotiations, rather than taking a win-lose approach.
  • Focuses on issues rather than personalities.
  • Uses active listening and probing techniques to surface problems, issues, and interests.
  • Demonstrates a willingness to examine own position.
  • Presents own position and listens attentively to position of others.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
  Level Extensive Experience:
  • Communicates to clients regarding expectations of all parties.
  • Participates in negotiating the terms of the business relationship.
  • Conducts periodic reviews of work effort, progress, issues, and successes.
  • Maintains productive, long-term relationships with clients or vendors.
  • Creates opportunities to educate support teams on client priorities.
  • Empowers others to establish collaborative, healthy relationships.

• Business Development: Knowledge of business development tools, techniques and approaches; ability to explore and develop potential areas of business growth for the organization.
  Level Working Knowledge:
  • Summarizes the stages of the business development lifecycle.
  • Assists in developing new geographical areas for the organization's products or services.
  • Implements common business development incentive programs.
  • Assists in creating an incentive plan to encourage new business growth and development.
  • Researches approaches for exploring new business opportunities.

• Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
  Level Working Knowledge:
  • Uses 'value selling' techniques to successfully engage customers.
  • Researches the customer's industry and organization before attempting sales calls.
  • Discusses issues and considerations regarding current 'value selling' practices and recommends potential improvements.
  • Quantifies proposed costs, benefits and value in customer terms.
  • Defines and documents value-added activities and their benefits to customers beyond the initial sales transaction.

Top Candidates Will Also Have:

• 10 + years experience in Power and Energy, preferably Electric Power.

• Previous customer and dealer interaction and product group experience

• Demonstrated ability to lead customer-facing technical sales activities

• Deep product and industry expertise in electric power generation in data center applications

• Familiarity with various Caterpillar systems (TMI, EOMP/ISA, CSQ, EDDC and other technical, drawing and operations systems).

Additional Information:

• This position is located in Lafayette, IN; Mossville, IL; Griffin, GA; or Irving, TX.

• Travel up to 25% is required.

• Domestic relocation assistance is offered for this position.

• Visa sponsorship is not offered for this position.

• This position requires the candidate to work a 5-day-a-week schedule in the office.

Final Details:

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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