ETS TRAINING SUPERVISOR

Leírás

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

ETS TRAINING SUPERVISOR

As the ETS TRAINING SUPERVISOR, you will lead global dealer‑ and customer‑focused training strategy, delivery governance, and capability growth. This role is accountable for scaling high‑quality operator training, strengthening dealer networks through certification and enablement, and accelerating customer adoption of Caterpillar training resources, technologies, and learning experiences.

What You will Do:

The incumbent will provide global leadership across dealer, customer, and internal training ecosystems with a strong focus on strategic growth, consistent execution, and high‑quality learning outcomes. This role will manage a worldwide team responsible for operator training coordination, dealer engagement, operator training certification execution, business development, and operational excellence. In partnership with the Demonstration & Learning Centers (DLCs), dealers, and cross‑functional teams, this position ensures Caterpillar’s operator training delivery meets enterprise standards, drives meaningful customer impact, and enables scalable network capability.

Strategic Leadership & Business Development

• Lead a global team of six training coordinators/instructors focused on enhanced dealer enablement (training & certifications) and expanding customer training coordination and execution.

• Identify growth opportunities across regions and dealer networks; develop regionalized plans to support expansion and training penetration.

• Build strong partnerships with dealers, internal business partners, and external customers to grow training demand and develop new channels for value delivery.

Team Management & Capability Development

• Recruit, develop, train, and performance‑manage a team responsible for training coordination, dealer engagement, DI/CDI mentorship, and training‑related business development.

• Foster collaboration across DLCs, dealer organizations, and cross‑functional partners to ensure consistent execution and aligned customer experience.

Dealer Capability Growth & Network Enablement

• Oversee strategy and execution for dealer certification programs and ongoing education initiatives.

• Ensure dealers have the tools, support, and structure required to independently deliver high‑quality operator training.

Training Governance, Standards & Quality Assurance

• Own governance for training delivery across regions and DLCs, ensuring alignment with Caterpillar standards and brand expectations.

• Establish, maintain, and audit quality standards for training execution, certification processes, and instructor development.

Curriculum & Content Leadership

• Partner with curriculum and content development teams to ensure training materials meet dealer and customer needs.

• Provide field‑driven insights, market trends, and customer requirements to inform future content development and continuous improvement.

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

KEY IMPACT METRICS

• Training Revenue (annual targets, YOY growth – DLC + ETS)

• Dealer Certifications Executed/Achieved (volume, quality, expansion)

• Training Volume (operators trained, classes delivered, regional penetration)

• Digital Adoption (COT Online growth, simulator utilization)

• Program Quality (NPS/CSAT, feedback trends, operational excellence)

• New Dealer/Customer Acquisition (annual additions and retention)

CONSIDERATIONS FOR TOP CANDIDATES

• 10+ years relevant industry experience (training, product support, operating, testing), preferably in construction, quarry, or mining

• Experience with Caterpillar products and customer applications across industries

• Experience with Cat technology products

• Deep knowledge of the Cat dealer network and training programs

• Strong organizational and communication skills

• Ability to manage travel logistics and expense reporting

• Proficiency in scheduling tools and billing systems

• Experience working in or with a DLC

• Ability to thrive in a fast‑paced environment and adapt to challenges

• Heavy equipment operating experience

• Previous leadership experience a plus

• Previous experience with Caterpillar operator training programs a plus

TRAVEL REQUIREMENTS

Up to 35% travel, with required ability to travel internationally.

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.