Industry Solutions Manager - South America

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

IT IS YOUR TIME!

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in people's potential, this is the right place. We consider people with disability candidates and those with diversity in gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.

Important:

- Don’t forget to include a resumé in English in your profile in Workday

- Please frequently check the email associated with your application, including the junk/spam, as this is the primary correspondence method. If you wish to know the status of your application, please use the candidate log-in on our career website as it will reflect any update s to your status.

What You Will Do

The Industry Solutions Manager provides leadership and strategic direction for the Industry Solutions Consultant and Product Consultant team supporting the Building Construction Products (BCP) business across Latin America. This team is responsible for developing offerings that improve customer performance, enhance their experience, and increase adoption.

Working closely with Sales, Product Management, Marketing, Dealers, and Customers, the Industry Solutions Manager ensures the organization delivers industry-leading application guidance, value-based solutions, and market intelligence. The position serves as the voice of the customer and the region, translating market needs into product, service, and business improvement opportunities while driving consistent execution across Latin America.

Responsibilities

• Lead a team of product and industry solution consultants who support field-based industry reps, product groups, and dealers in product and application training, customer job site studies, competitive testing and analysis, value analysis, go to market strategies, and NPI launches.
• Gathering marketplace requirements and setting direction for future product evolution. Engage with customers to drive operational improvements.
• Serve as a strategic partner to regional sales leadership and field teams to drive sales growth and customer satisfaction.
• Support complex sales opportunities through application expertise, solution development, value analysis, and customer presentations.
• Monitoring problem areas; defining or approving planned product enhancements.
• Developing business cases, business plans, product definition and specifications, product launch and life cycle management activities.
• Participating in quality assessment and improvement processes.

Skills You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.

What Will You Have:

Education: Bachelor’s degree, preferably in either Engineering, Business, or Marketing.

Language: Advanced English

Experience:

• Knowledge of Caterpillar Building Construction Products (BCP) equipment or other construction industry-related knowledge.

• Prior leadership experience

• Strong understanding of customer needs and the ability to translate those needs into practical business solutions that deliver value-added services to customers beyond delivery of a purchased product, technology or service.

• Extensive Industry knowledge including trends, major issues, regulatory considerations

• Strong communication, relationship-building, and problem-solving skills.

• Strong decision making and critical thinking skills
  Ability to negotiate successfully across the organization and with partners in a constructive and collaborative manner

• Business development: ability to support business growth and development while improving customer outcomes

• Formal team leadership experience including remote management

Top candidates will also have:

Advanced Spanish is desirable

Additional information

50% travel required.

Some of the offered benefits*:

·Medical plan

·Dental plan

·Medicines reimbursement

·Psychological, Legal, Social and Finance Support Program

·Private pension plan

·Profit share

·Meal assistance

·Christmas basket

·Transportation

·Life and personal insurance

·Extended maternity and paternity leave

·Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

*Caterpillar reserves the right to change or modify benefits at any time, subject prior notice and in compliance with legal requirements. Benefit elegibility may vary by position and location

The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains (@gmail, @hotmail, etc.) to contact candidates. Available vacancies are only advertised through the company's official channels (www.caterpillar.com/careers.html; https://www.linkedin.com/company/caterpillar-inc), and official Caterpillar emails are mandatory followed by the domain @cat.com. Also, the company does not request any type of payment (bank transfer, pix, etc.) for the purposes of the selection process. For more information click on the link: https://www.caterpillar.com/pt/careers/apply-now/help.html

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Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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