Product Service Specialist

Leírás

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Caterpillar Oil & Gas and Marine:

Caterpillar’s Oil and Gas division provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry. When you join the Caterpillar Oil & Gas and Marine Division (COGMD), you join a global team that helps to power the global energy industry as well as provide power and propulsion on the water.

About The Role:

The SEMD Execution Associate is a developmental role designed to build future technical talent for the SEMD Asset Management Center. Through structured training, mentorship, and rotational assignments, the associate develops the technical, analytical, and customer support capabilities required to support Maintenance Planning, Condition Monitoring, and Asset Management functions. This position provides hands-on experience in fleet reliability, predictive maintenance, maintenance planning, asset health monitoring, customer engagement, and operational excellence. The role serves as a pipeline for future advancement into Maintenance Planner, Condition Monitoring Advisor, Asset Manager, and other Asset Management Center positions.

Key Responsibilities:

Maintenance Planning Development

• Support maintenance planners in the creation and execution of preventive maintenance plans.
• Assist with planning outages, overhauls, inspections, and major maintenance events.
• Review equipment operating hours and maintenance history to identify upcoming service requirements.
• Support work scope development and maintenance schedule optimization.
• Learn Caterpillar maintenance recommendations and customer maintenance strategies.

Condition Monitoring Development

• Support Condition Monitoring Advisors in monitoring fleet health through remote diagnostics and predictive technologies.
• Analyze condition monitoring data including SOS Services, vibration analysis, thermography, and engine performance trends.
• Assist in identifying emerging equipment issues and recommending corrective actions.
• Participate in customer health reviews and fleet reliability discussions.
• Develop competency in Caterpillar condition monitoring tools and reporting systems.

Asset Management Development

• Assist Asset Managers with customer fleet performance reviews.
• Support preparation of reliability reports, KPI scorecards, and fleet health assessments.
• Participate in customer meetings and operational reviews.
• Learn asset lifecycle management principles and total cost of ownership strategies.
• Support initiatives focused on improving equipment availability, reliability, and maintenance compliance.

Operational Excellence

• Support continuous improvement initiatives across the Asset Management Center.
• Develop proficiency in Caterpillar digital tools and customer support systems.
• Maintain accurate documentation, records, and customer communications.
• Participate in cross-functional projects involving engineering, product support, dealers, and customers.
• Complete assigned training and certification programs.

What Will You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply? Join our Talent Community.